Customer Service Specialist

As a leading manufacturer of nutritional supplements and other health-building products, we are dedicated to enhancing the wellbeing of our customers - through research, development and delivery of effective nutritional products. It is our mission to contribute to the lives of our customers, employees, suppliers and the communities we serve, in a cooperative and sustainable manner.
Join our team as a Customer Service Specialist You'll address customer inquiries, concerns, and complaints with professionalism, ensuring optimal resolutions to maximize satisfaction. Support our Sales Representatives while delivering exceptional service, guided by our seven core values, including sustainability (people, planet, profit), in all responsibilities.
At Factors Group of Companies, we don't just create products; we craft experiences that resonate with our customers. Our commitment to Sustainability (people, planet, and profit) is at the core of everything we do. We're a diverse team of creative minds, united by the drive to make a positive impact and revolutionize the industry.
We are a well-established and growing BC business and one of Canada’s leading manufacturers of nutritional supplements, dedicated to enhancing the wellbeing of our customers.
**You’re good at**:

- Addressing Customer and Sales Representative inquiries with a friendly demeanor.
- Providing excellent customer service and ensuring the best resolution for highest satisfaction.
- Demonstrating strong problem-solving skills by investigating discrepancies and tracing missing shipments.
- Managing various responsibilities, from verifying customer account details to processing credits and returns, with ease.
- Working cooperatively and respectfully with team members, following all given instructions, procedures and safety policies.

**What you have**:

- A Registered Holistic Nutritionist (RHN) or Certified Nutritional Practitioner (CNP) qualification, along with a Bachelor’s degree in science, nutrition, or a related field, preferred.
- Two (2) years of experience in natural nutrition and supplement industry, showing knowledge of industry trends.
- Advanced written and verbal communication skills in English, with proficiency in French as an asset.
- Strong skills in customer service, coupled with ability to handle high-profile and demanding customer accounts.

**What’s in it for you**:

- Opportunity to work with a leading Nutraceutical manufacturer committed to enhancing customer wellbeing through Research and Development.
- Be part of a cooperative and sustainable workplace that values customers, employees, suppliers, and communities.
- Engage in continuous learning, staying updated on industry trends and programs.
- Enjoy a supportive team environment where your contributions are valued and recognized.

**What you get**:

- A competitive salary commensurate with your skills and experience.
- A comprehensive benefits package prioritizing your health and wellbeing.
- Work in a dynamic and challenging environment that encourages, creativity, problem-solving, and personal growth.
- Contribute to the mission of improving lives through the development and delivery of effective nutritional products.
- Make a positive impact on customer satisfaction, supporting the company’s dedication to enhanced well-being.

All Internal applicants will be given priority for consideration for the first five business days that this position is posted. After that five days, Internal applicants will be considered along with all other applicants; however, are guaranteed at minimum a call from the Talent Acquisition team.