Customer Service Specialist

**TEAM LOCAL is hiring**

Built on more than 75 years of service in local communities, Prospera Credit Union is a community-based, purpose-driven organization that offers a full range of financial products and services. Prospera is one of the largest credit unions in British Columbia, with approximately $6.7 billion in assets and 120,000 members. With 26 branches, Prospera is proud to serve communities throughout the Lower Mainland, Fraser Valley and Okanagan. It’s our vision to help build vibrant, healthy communities, thriving local enterprises and financially empowered people.

Do you want to begin or develop your career in Financial Services?
We are recruiting for a full-time **Customer Service Specialist** for our **Burquitlam** Branch. As a Customer Service Specialist, you will deliver exceptional customer service to support and help our members with their product and service needs.

**What you'll do**:

- Greet our members, answer inquiries and/or their concerns and look for opportunities to develop and build relationships with our members.
- Proactively seek opportunities to demonstrate our value proposition and recommend services and solutions.
- Refer members to account managers and business partners and collaborate to give them a great customer experience.
- Handle transactions, open personal and business profiles, demand accounts, term deposits, ATM cards, and other banking products and services.
- Perform cash desk duties, record your sales and service activity and assist with branch opening and closing processes.
- Participate in team meetings and support and/or participate in our Prospera community initiatives.

**What you bring**:

- Proven experience in a frontline Customer Service role.
- Excellent relationship-building and experience working in a team environment.
- Exceptional communication and interpersonal skills.
- Ability to adapt to changing priorities and a quick learner.
- Be self-motivated and tech savvy.
- Knowledge of retail lending and financial services experience (an asset).
- Have an interest in contributing to your local community.

**Our Values**

Cultivate trusting relationships: We are local at heart, aligned in our purpose to help our members, communities, and team thrive.

Empower and enable others: We give each other the space, trust, and tools to succeed.

Lead with curiosity: We approach all circumstances with curiosity and a drive for continuous learning and improvement.

Embrace change and execute with purpose: We plan with agility, take action, and pivot to deliver results.

Thrive as One Team: We collaborate because it strengthens us.

**What’s in it for you?**

**Inclusive, equitable and accessible workplace**:All team members are valued, respected, and heard. We learn from each other’s differences, gaining strength through our people and our perspectives.

**Training and Support.** We set our employees up for success with training and continued support and access to resources throughout employment.

**Career Advancement **We are committed to our employee’s growth and development and we want to see you soar.

**Fun & Camaraderie. **We care deeply about our members and our employees and we want the hours you spend with us to be fun, rewarding and sometimes lighthearted. We like to work hard, play hard, have fun and be there for each other.

**Show me the money **We offer competitive pay, a personalized benefits program, and a generous defined contribution pension plan.

**Community Focused. **We care about giving back to the communities we live, work and play in. We participate in many community-minded activities throughout the year.

**Our commitment to Diversity, Equity and Inclusion**

Diversity, equity and inclusion is part of everything we do, and we’re on a continuous journey to ensure every employee and members feels like they **#BelongAtProspera**.

If you require accommodation during any part of the recruitment process, please let us know.