Philanthropy Coordinator

At the Alberta Cancer Foundation, we exist to create more hope and more moments for Albertans facing cancer, no matter where they live or the type of cancer they’re facing. But we can’t do it alone. It is the collective actions of our team alongside our volunteers, partners and donors that are pivotal to ensuring every Albertan facing cancer has the support they need and the treatment they deserve, now and into the future.

Consider joining our dedicated team to make a difference for Albertans facing cancer with the following opportunity:
**The Position**:
Reporting to the Director of Philanthropy, the **Philanthropy Coordinator** will be the first point of contact for our donors and serve as the connector between them and the Alberta Cancer Foundation. This front-facing role will require someone professional, compassionate, and able to remain calm in various circumstances. You thrive on developing and nurturing relationships and have above average customer service and communication skills. In this role, no two days will look the same and you will experience first-hand the impact of your work.

**This is an in-person role based at the Arthur J.E. Child Comprehensive Cancer Centre.**

**Key Accountabilities**:
**Donor Engagement/ Front Line**
- Accept gifts from individuals in person or by telephone
- Assist donors requiring support or guidance when making a donation including 3rd party community events
- Demonstrate and maintain knowledge of the Alberta Cancer Foundation’s Gift Acceptance Policy & Gift Designation Guidance
- Redirect all communications appropriately and professionally, including incoming calls, mail and visitor inquiries
- Demonstrate and maintain knowledge of the Foundation’s funding priorities
- Support leadership in any onsite meeting or event
- Cultivate a knowledge of the new cancer centre to assist with requests

**Philanthropy Support**
- Support philanthropy team database management to consistently track donor information and activities
- Support sponsorship and/or donor solicitations as required
- Assist with prospect management as assigned
- Assist with donor tour logistics of the Cross Cancer Institute as required
- Provide customer-service on incoming community event questions, data entry and ad hoc requests

**Acknowledgement and Stewardship**
- Make donor thank you calls
- Assist with donor recognition and stewardship activities (i.e. reports, tours, receptions, meeting room requests, grand rounds and information sessions) as required
- Assist with keeping donor records up to date

**Required Qualifications**:

- Outstanding customer service focus with an ability to adapt to varied customer needs
- Exceptional time management skills
- Always exude professionalism
- Displays professionalism, with the ability to demonstrate care and compassion
- Proficient in MS Office 365, including Word, Outlook, Teams and Sharepoint
- Previous experience in Salesforce or other CRM systems is an asset
- Clear Criminal Record Check

**Benefits of joining the ACF Team**:
You will be joining a cause-driven, passionate team, where everyone is welcome and valued. Our fast-paced, high-performance environment encourages innovation and growth, while we celebrate success along the way. In addition, as a Permanent, Full-Time Employee, your total rewards include:

- A competitive annual salary
- A rich Flexible Benefit Plan, including Health and Dental Benefits, Health Spending Account, Personal Spending Account, Savings Account (TFSA or Group RRSP), Optional Critical Illness, Core Life and AD&D coverage
- Employer paid LTD Insurance premiums
- Paid Sick Time, Vacation and Personal Leave
- Employer matched participation in our defined benefit Local Authorities Pension Plan (LAPP)
- A hybrid work environment, with the ability to work partially remote where suitable