Quality Manager

2 weeks ago

Montréal, Canada BGIS Full time

**Who We Are**

BGIS is a leading provider of customized facility management and real estate services. With our combined team of over 6, 500 globally, we relentlessly focus on enabling innovation through the services we deliver, while actively looking for new opportunities that will enable innovation for our clients’ businesses. Globally, we manage over 320 million square feet of client portfolios across 30,000+ locations in North America, Europe, Middle East, Australia and Asia.

**SUMMARY**

This Quality Manager position has been designed to work exclusively on BGIS RP-1 account. This account relates to the management of federal government properties across Canada. The Quality Manager will be responsible for quality and internal audit activities for the province of Quebec, at our office downtown Montreal. The role currently has a direct report.

**KEY DUTIES & RESPONSIBILITIES**

**The Quality Manager must be strategically focused on continuous improvement. He/she will be responsible to**:

- Conduct quality monitoring activities and internal audit activities to achieve client and contract requirements;
- Prepare and submit quality deliverables;
- Support regional team members in the recording, tracking and closing of non-conformances, including guidance and support on root cause analysis and on the design of robust action plans to improve company’s internal processes;
- Provide support and guidance to the operational team with the incident reporting process;
- Provide support and guidance to the operational team with their policies, processes, work instructions and forms to ensure information is presented in a cohesive, organized, consistent, and timely manner;
- Monitor operational data metrics to help identify opportunities for improvement within the region;
- Plan, execute and report on internal audit projects assigned to his/her region through the 3-year internal audit plan, in accordance with the internal methodology;
- Participate in special projects that are being initiated periodically by the team;
- Conduct any other quality and internal audit duties that could be assigned to him/her.

**KNOWLEDGE AND SKILLS**
- Knowledge of quality management systems and practices;
- Knowledge of internal audit and continuous improvement;
- Thorough understanding of business process optimization;
- Strong proficiency in MS Excel, PowerPoint and Word;
- Data reporting, verification and analysis skills; attention to relevant detail is an important asset;
- Effective written and communication skills;
- Problem solving skills ;
- Bilingualism (French & English).

**EDUCATION, JOB-RELATED YEARS OF EXPERIENCE & QUALIFICATIONS**
- **Minimum education**:Bachelor’s Degree

**JOB-RELATED EXPERIENCE**
- More than 5 years

**LOCATION**
- Gatineau & Ottawa, with possibility to work part time remotely and to travel within the region

At BGIS we believe that diversity and inclusion is a key business driver, such that we never lose sight of its importance as it is woven into the fabric of our organization. We are committed to maintaining a barrier-free recruitment process by providing equal employment opportunities through recruiting and retention of individuals of all backgrounds. We recognize that promoting diversity is an essential component of our continuing pursuit for organizational success

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