Service Manager

7 days ago

Kitchener, Canada AutoCanada Inc. Full time

**Dealership Service Manager**
**Kitchener/Waterloo/Guelph/Cambridge Area**

Are you looking to drive your career forward?

**What We Offer**
- Competitive compensation package
- Health and Dental Benefits
- Life Insurance
- Employee Vehicle Purchase Plan
- Employee and Family Assistance Program
- As a member of one of Canada’s largest and most progressive dealer groups, you will join a company with ample opportunity for growth and career development

**Responsibilities**
- Oversee team members performing vehicle inspections, preparing reports and when, necessary, assists in carrying out these job duties
- Effectively organizes and manages team members, including technicians, advisors and other Service Team Members, to ensure key objectives and service goals are achieved
- Own creating an exceptional customer service experience by: maintaining customer relationships and ensuring repeat customers by delivering quality service, recommending additional products and services and by addressing any customer concerns or complaints quickly and professionally
- Hiring, training, and managing employees.
- Focus on customer retention by building quality relationships with guests and team members alike.
- Work diligently to uphold OEM standards while protecting company and customer interests
- Set up and maintain service desk, including managing service desk team members and evaluating desk efficiency
- Resolve service desk problems and improve current service desk operations to increase productivity and enable amazing customer service
- Monitor department operations and client concerns to define patterns and work to improve efficiency
- Regularly audit work being done and customer service being provided to ensure all standards are met and that repair work is carried out effectively, correctly, and thoroughly
- Control department budgets and other expenses
- Demonstrate and champion a healthy and safe work environment
- Completed a related post-secondary program and or training courses would be valuable
- 5 years of experience in an automotive dealership Service Department
- 3-5 years of management experience
- Working knowledge of industry standards and practices, including product details and company services offered
- A provincially recognized Journeyman Automotive Mechanic Certificate is an asset
- A valid driver's license and a safe driving history
- Ability to train, coach, direct and encourage technicians, advisors and shop foreman
- Excellent communication and organizational skills

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