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Workday Configuration Lead Consultant

2 weeks ago

Toronto, Canada Manulife Full time

We are a leading financial services provider committed to making decisions easier and lives better for our customers and colleagues around the world. From our environmental initiatives to our community investments, we lead with values throughout our business. To help us stand out, we help you step up, because when colleagues are healthy, respected and meaningfully challenged, we all thrive. Discover how you can grow your career, make impact and drive real change with our Winning Team today.

**Working Arrangement**

Hybrid

The Global HR Employee Experience Design team is all about creating experiences employees love and is focused on **understanding the needs of its colleagues **and **providing solutions **that **simplify the complex to make lives easier **. By enabling **personalized, curated experiences **in the moments that matter, we help **make every day better **.

Because you are highly technical, strategic and end-user focused, you’re able to identify problems or risks and develop forward thinking solutions that you can authoritatively explain back to the clients using visuals and language they can understand. You know when to challenge, when to ask for help or when to go above and beyond for success.

You’ll think and act globally while addressing local nuances when creating the right technology solutions. You will collaborate and build partnerships across HR as well as with Group Functions Technology (GFT), Compliance, Finance and other areas of the business.

This position is full-time, hybrid role.

**What will you do?**

Reporting to the Director, Experience Solutions you will:

- Partner with key customers to deliver on cyclical activities (Performance Cycles, Annual Compensation Cycles, Goal Setting, etc.), leading improvements and problem solving related to the processes
- Serve as a solution domain expert, supporting the discovery, design, configuration, documentation, testing and post-implementation of HR system enhancements
- Act as technical support to create and maintain custom reports and dashboards in our various HR tools (Workday, Salesforce, PowerBi, etc.) to support our clients and the Advanced Analytic team
- Be responsible for configuration, testing and implementation of system upgrades, ensuring compliance with our process and procedures
- Create and maintain detailed configuration and standard Operating procedures (SOPs)
- Balance multiple concurrent projects that require inputs from multi-functional partners while leading expectations and impact on end users
- In a supporting role assist with impact assessments, regression testing and communication plans
- Stay ahead of the latest advancements and opportunities within our suite of HR technology (Workday, Cornerstone, Salesforce, EdCast etc.)

**Required Qualifications**:

- Experience with Workday required
- 3+ Years of HRIS configuration
- 2 + recruiting, time off and time tracking configuration in Workday is preferred
- Functional experience working across the HR field supporting HR programs and cyclical events across Talent Management, Talent Acquisition, Compensation, Time and Absence
- Experience with large global organization and able to implement solutions under tight timelines and prioritize work effectively to deliver successfully
- Demonstrated experience handling highly sensitive and confidential information with discretion and professionalism within data privacy standards

**Additional Education and Experience**:

- Experience with ADP Global View (PECI, PICOF, EXPR) an asset
- Workday Studio experience and/or Workday Pro Certification(s) an asset
- Experience working in agile environment an asset

**Key Skills**:

- Excellent customer service, communication and relationship building skills, including assessing needs, building rapport, and managing expectations through open and frequent communication
- Deep technical acumen, logic, judgement, and decision making
- Proven demonstration of initiative and desire to build skills in new areas
- Solid understanding of data - how to obtain, how to interpret, how to use for analysis and to help drive decisions
- Solid consulting experience e.g., experience presenting, explaining complex functionality, developing ability to influence
- Exemplify ethics and uphold all data privacy and compliance policies

**What can we offer you?**
- A competitive salary and benefits packages
- A growth trajectory that extends upward and outward, encouraging you to follow your passions and learn new skills
- A focus on growing your career path with us
- Flexible work policies and strong work-life balance
- Professional development and leadership opportunities

**Our commitment to you**
- Values-first culture
We lead with our Values every day and bring them to life together.
- Boundless opportunity
We create opportunities to learn and grow at every stage of your career.
- Continuous innovation
- Delivering the promise of Diversity, Equity and Inclusion
We foster an inclusive workplace wh