Customer Service Representative

1 week ago

Brampton, Canada Bimbo Bakeries USA Full time

You will be responsible for providing post-sales and non-technical service to internal and external customers. You will act as liaison between different stakeholders to resolve customer inquiries. You will be responsible to process order adjustments accurately on a timely manner.

**POSITION RESPONSIBILITIES**
- Review order management activities on a proactive basis regarding accuracy, shipment timeliness and advise customer accordingly of changes/delays.
- Work on customer specific project-related activities as assigned
- Manage and resolve customer escalations as delegated
- Liaise with sales teams to identify effective resolution to customer needs
- Inform clients of sales promotions, new products, and current products in an effort to increase sales base.
- Maintain on an ongoing basis an accurate data of customer profiles and product information.
- This position has the ability to work remotely however, there will be a need to be onsite for training and various meetings as needed at our Brampton, ON location.

**QUALIFICATIONS & SKILLS**:

- Post-secondary education or equivalent
- Call center/customer service experience is an asset
- Excellent verbal/written communication skills
- Bi-lingual (English & French) is an asset but not required
- Demonstrated analytical and problem-solving skills
- Excellent multi-tasking skills
- Ability to communicate clearly and concisely over the telephone
- Strong interpersonal and organizational skills
- PC and software knowledge and ability to “keystroke”
- Ability to work flexible hours (5 days a week including Saturday)
- Must be proficient with Microsoft Office Suite (Excel)
- Oracle is an asset

LI-RM1

**Position Requirements**:
**Please note all offers of employment at Bimbo Canada Company, Limited are conditional upon the successful completion of a pre-hire background check. This may include anything up to and including a criminal history check, reference checks and/or credit check.

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