Night Auditor/front Desk Agent

1 week ago

Slave Lake, Canada Holiday Inn Express Slave Lake Full time

A Front Desk Agent is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behavior, skills and values that follow:

- Previous front desk / guest services experience
- Excellent communication skills
- Committed to delivering high levels of customer service
- Ability to work under pressure
- Computer skills necessary
- Excellent grooming standards
- Flexibility to respond to a range of different work situations
- A clean Criminal Record Check is required as a condition of employment

As a Night Auditor you will be expected to complete:

- Auditing, balancing, and verifying daily revenue documentation
- Managing the hotel’s inventory of reservations, room assignments, and vacancies
- Greeting guests, checking them into rooms, assisting with check-outs, and providing guests with important information
- Answering phones, scheduling wake-up calls, and assisting with reservation requests
- Responding to guest inquiries, complaints, and concerns
- Balancing cash drawers, record errors, and reconcile receipts
- Promoting hotel services and features

**Job Types**: Part-time, Full-time
Part-time hours: 40 per week

**Salary**: $16.00 per hour

Schedule:

- 8 hour shift

**Experience**:

- Customer service: 1 year (preferred)

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