Housekeeping Supervisor I Radisson Blu Toronto Downtown

**Housekeeping Supervisor**

We are currently looking to hire a Housekeeping Supervisor. The **Housekeeping Supervisor** is responsible for assisting the Housekeeping Manager in directing and maintaining the housekeeping department to ensure the clean, orderly and attractive conditions of the hotel by performing the following duties personally or by delegating to housekeepers. (S)He assists the Executive Housekeeper to provide overall direction, coordination, support and evaluation of the housekeeping department and carries out supervisory responsibilities in accordance with the hotels policies and procedures including: training new employees; planning, assigning and directing work; addressing minor complaints and resolving problems, under the direction of the Executive Housekeeper.

**What We Offer**
- Work with like-minded team members who are passionate about their work and keep things fun, every day
- Working with a reputable brand and being part of Silver Hotel Group, a company committed to ensuring a culture of respect, appreciation, and fun (among other things of course)
- A fast-paced environment in an exciting industry, where you get the chance to meet people from all over the world. It’s a good place to be right now
- Education Reimbursement for you (and your children)
- RRSP Matching Program
- Annual Wellness Credit
- Team Member Referral Program
- Leadership Development
- Team Building Events
- Culture of Recognition Program
- Hotel Stay Discounts

**Key Responsibilities**

Reporting to the Executive Housekeeper or designate, you will:

- Direct the Housekeeping staff in the fulfilment of departmental assignments with a high degree of quality, within budget parameters, and on schedule.
- Ensures exceptional levels of cleanliness and care of guest rooms and public areas.
- Creates and develops policies and procedures to ensure a safe and efficient working environment.
- Maintains the care and use of supplies, equipment, and the appearance of all Housekeeping areas and ensures that Housekeeping staff follow same.
- Performs daily inspections of common areas and rooms for sanitation, order, safety and proper performance of assigned duties.
- Spot checks storage rooms, utility and janitorial closets, etc., for upkeep and supply control.
- Coordinates repair needs with Maintenance.
- Attend all required meetings to provide input and recommendations.
- Ensure the housekeeping team deliver outstanding guest care at all times.
- Supervise daily shift process ensuring all team members adhere to standard operating procedures.
- Train, direct the work of, resolve issues/problems and coach and counsel the team members to ensure a quality operation.
- Resolve customer issues, complaints, problems in a quick, efficient manner to maintain a high level of customer satisfaction and quality service.
- Build strong relationships and liaise with all other department's especially housekeeping, reservations etc.
- Assist Housekeeping Manager to maintain compliance with Ontario Health & Safety Act and other relevant legislation.
- Drive the corporate culture, personifying it in daily interactions with both guests and team members;
- Be an engaging leader who is highly inclusive, inspiring and able to relate to all levels;
- Create a fun and supportive working environment where team members aspire to do what is right and are given the empowerment to execute.

**Job Requirements**
- Ability to handle high-pressure situations;
- Exercises good judgment and able to make quick, sound decisions;
- Pays attention to detail;
- Able to maintain confidentiality of hotel guest and hotel information;
- Commitment to guest satisfaction;
- Computer literate & MS Office proficient;
- Strong written and verbal communication skills;
- Able to work cohesively and responsibility as part of a small team;
- Previous hotel housekeeping experience;
- Excellent leadership, interpersonal, and communication skills;
- Previous housekeeping experience, preferably in a hotel environment;
- Organizational, planning skills and the ability to prioritize;
- Positive attitude is a must
- Must be available to work flexible as required by management.

**About Us**

The Radisson Blu Toronto Downtown’s Harbourfront district is an intimate, boutique-style hotel providing dramatic views of Lake Ontario and the CN Tower. This downtown Toronto hotel is minutes from the CN Tower, Rogers Centre and Air Canada Centre, 15-minute walk to Union Station and just two kilometres away from Billy Bishop Toronto. Radisson Admiral Hotel Toronto-Harbourfront is perfect for business and leisure travellers, offering 157 guest rooms with cool blue accents, crisp white linens, wood floors and fresh design creating a space designed for relaxing. Special Studio Rooms have in-room fireplace setting the scene for the perfect romantic getaway. During the warmer months, Lakeview Pool Lounge is an excellent place to cool off in the pool and have cocktails and snacks crafted in-h