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Customer Service

3 weeks ago

Brampton, Canada apetito HFS Full time

**Summary**:
Apetito HFS, a global leader in the supply of nutritious, great-tasting meals for hospitals, care homes, and Meals on Wheels is looking for a production supervisor to join our team.

The person undertaking this role needs to be driven to motivate the team and support them day to day, have good people management skills, and want to develop a multiskilled team to ensure the best department cover and flexibility.

**Responsibilities**:
**1) Customer Service Management**:

- Supervise and lead a team of customer service representatives
- Handle escalated customer issues and complaints, ensuring prompt and satisfactory resolutions.
- Foster a customer-centric culture throughout the organization, ensuring a positive customer experience at every touchpoint.
- Report customer service performance metrics at daily supply chain meetings
- Maintain an active and up to date out of stock report
- Communicate with the sales team on customer issues and communications as required
- Send weekly shipping manifest
- Manage customer credits and product returns
- Support US export process

**2) Logistics Management**:

- Oversee carrier bookings, transportation planning, and coordination of shipments to customer
- Liaise with the warehouse team for add-ons and picking error communication
- Manage relationships with carriers ensuring best value carrier is selected for all routes
- Resolve shipping issues such as delays, damages, shipping errors etc.
- Communicate pertinent shipping updates to customers as necessary.

**Qualifications Essential**:

- College degree in business administration, logistics, supply chain management or a related field
- 5+ years experience leading a customer service or logistics team
- Experience working within an ERP system
- Capable of using MS Office suite - Word, Outlook, Teams

**Personal Qualities**
- Ability to build rapport and find common ground in effectively resolving issues
- Excellent communication and interpersonal skills
- Ability to work in a fast-paced and dynamic environment
- Able to delegate tasks and duties effectively
- Can clearly prioritize workload to support the needs of the business
- Capable of crafting professional written communication
- Motivator and team player
- Detail oriented and thorough in approach

**Job Type**: Fixed term contract
Contract length: 3-6 months

**Salary**: $70,000.00-$80,000.00 per year

**Benefits**:

- Dental care
- Extended health care
- Life insurance
- Paid time off
- Vision care

Flexible Language Requirement:

- French not required

Schedule:

- Monday to Friday

Ability to commute/relocate:

- Brampton, ON L6T 3V6: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Customer service and Logistics management: 4 years (required)

Work Location: In person