Program Director

2 weeks ago

North York, Canada Gracie Barra Toronto East Full time

**About Us**:
We’re a growing Brazilian Jiu-Jitsu academy in Toronto with over a year of strong community presence. Backed by a globally respected franchise, we offer high-level instruction in a professional, family-friendly environment. Our mission is to help students thrive both on and off the mats.

**Position Overview**:
As the **Sales & Enrolment Coordinator**, you will be the first point of contact for prospective students. Your main goal is to guide leads through our proven sales process — from initial inquiry to scheduled intro class to full enrollment. You'll be responsible for creating a warm, welcoming first impression while also driving membership growth through consistent and effective follow-up. This is a part-time, **evening role (5-8 PM)**, perfect for someone with a sales or customer service background who thrives in a fast-paced, community-focused environment.

**Key Responsibilities**:

- Schedule and confirm intro classes and follow up with no-shows
- Present membership programs confidently and close enrollments
- Maintain accurate lead and student info in the CRM and billing systems
- Greet walk-ins, answer phones, and manage front desk check-ins
- Support intro class preparation (attendance cards, reminders, materials)
- Assist with basic pro shop sales and student transactions
- Help reduce cancellations by engaging with at-risk students
- Contribute to retention strategies by assisting with follow-up campaigns and student communication

**Requirements**:

- 1-3 years of experience in sales, customer service, or front desk roles
- Strong communication skills and the ability to connect with people
- Organized, detail-oriented, and able to manage multiple leads and tasks at once
- Comfortable using CRM or appointment scheduling tools
- Positive attitude, team player, and goal-oriented mindset
- Availability from 5-8 PM on weekdays
- Bonus: Familiarity with Brazilian Jiu-Jitsu or martial arts culture

**Perks**:

- Commission/bonuses based on enrolments
- Free or discounted gym membership
- Work in a positive, community-driven environment
- Opportunities for growth within the academy and franchise system
- Involvement in special events and student programs

**How to Apply**:
**Job Types**: Part-time, Internship / Co-op
Contract length: 12 months

Pay: From $18.00 per hour

Expected hours: 15 per week

Work Location: Hybrid remote in North York, ON

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