Guest Service Officer

6 days ago

Richmond, Canada Plaza Premium Lounge Full time

**About Plaza Premium Group**:Headquartered in Hong Kong, Plaza Premium Group is the pioneer and industry leader in offering Global Airport Hospitality solutions in over 250 locations of 42 international airports across the world, with a collective goal of making travel better.

The Group currently employs nearly 5,000 staff and serves over 14 million passengers around the world annually, we are dedicated to delivering superior airport hospitality services for air travellers be they at Arrival, Departures or in Transit at worldwide airports.

If you are interested in being part of an award winning and dynamic team, nurture and develop your career on a global scale, you might be our next: Guest Service Officer. As a Guest Service Officer, you are an ambassador for Teamwork, Excellent Service and Innovation. Your attention to detail, warm personality and positive attitude is part of our collective goal in enhancing the airport experience for all travellers.

**Location**:YVR International Airport Richmond, BC Located at one of the best airports in North America, discover luxurious comfort, excellent service and sumptuous food as part of our Vancouver Team.

**Responsibilities**:

- Greet passengers and process their entrance to the Lounge.
- Follow admission instructions and enter information on the computer.
- Collect payment from passengers at the front reception counter before letting them to enter the lounge. Customer service oriented, process money, cheque and credit/debit card payment, clerical duties.
- Assist cooks with replenishing the food buffet counter.
- Maintain the cleanliness and tidiness of the lounge.
- Assist passengers with their luggage on entry and exit at the lounge.
- Page for flight departure for contracted airlines.
- Handle Meet and Greet service when required.
- Possess a good knowledge in general information of the airport including its facilities, flight schedules and airlines information, direction to the departure gates etc.
- Need to work at the coffee bar when required.
- Maintain the general cleanliness of the Lounge.

**Requirements**:

- Excellent personal presentation and interpersonal skills, strong oral communication skills, and good computer skills.
- Must be familiar with Microsoft Applications Word, Excel and Outlook.
- Must hold _Serving it Right _or willing to obtain one.
- Completion of High School, College/CEGEP/Vocational or Technical training.
- Proficiency in English and Mandarin is preferred but not compulsory.
- At least 18 years of age.
- Flexible/open availability (Including weekends and holidays).

**What We Offer**:

- Wage**:$19.60/hour ($19.10/hour during 3 months probation period)**:

- Odd shift allowance $1.00/hour.(shift start before/at 0500 am and shift ends after 1200 am)
- Extended health, dental and vision package for full time employee.
- 4% of vacation pay is included in your monthly payroll.
- Comprehensive paid training.
- **Free airport parking provided**.
- In-house job opportunities
- we pride ourselves of developing talent from within.
- No tips for this position.

**Job Types**: Full-time, Part-time

Schedule:

- 8 hour shift
- Morning shift

Work Location: One location

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