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Technical Assistant

3 weeks ago

Toronto, Canada Advocis Broker Services Full time

The_ **Technical Assistant**_ will be responsible for providing direct administrative and technical support to the work of Advocis Broker Services. The incumbent serves as a key resource to the ABS team, ensuring proper policy information and documents are kept in the system and may be utilized by the team within established acceptable timeframes. This is a full time permanent role.

We are seeking someone with excellent customer service skills as well as a keen attention to detail and the ability to meet deadlines in a dynamic environment.

**Who we are**

**We offer**:

- A collaborative work environment with great opportunity for professional growth and career development
- A competitive salary, flexible schedule
- Benefits include: Extended Health and Dental, Basic Life, Employee Assistance Plan (EAP), paid time off.
- A hybrid working environment, both at home and in-office at our centrally located office space

**Responsibilities include**:

- Provide a high level of service to all clients
- Serve as first point of contact, answering calls and and directing inquiries as appropriate
- Provide general administrative and technical support to the ABS team
- Read, organize and work with detailed source documents and determine appropriate next steps
- Follow operating procedures related to file and record maintenance procedures, complying with applicable regulations
- Demonstrate effective workflow management through prioritization
- Support the team by processing and amending documents within the established authority level
- Serve as a point of contact, answering questions and requests within the established authority level
- Ensuring accurate and timely issuance of client documentation, and follow-up on outstanding items
- Work with team members on ad-hoc projects and requests
- Participate in the development and implementation of polices and documentation standards to support the team
- Communicating with insurance underwriters/companies on behalf of the brokers.
- Providing Back up support on day-to-day client services
- Other responsibilities as assigned by the Associate Director, ABS

**Knowledge/Skills Required**:

- Minimum of 1 to 2 years brokerage experience working in an administrative or support role
- Completion of a college or equivalent post-secondary business degree
- RIBO License or wiliness to obtain RIBO is an asset
- Proficient in Microsoft Office Applications
- Excellent oral and written communication skills
- Familiarity with EPIC is an asset
- Ability to work independently and as part of a team
- Ability to multi-task and self-manage work under pressure
- Curiosity and a demonstrated commitment to continuous learning and skill development
- Sound judgment, tact, discretion, diplomacy and professionalism
- Fluency in French is an asset

**To Apply**:
**Job Types**: Full-time, Permanent

Pay: $42,000.00-$48,000.00 per year

**Benefits**:

- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- RRSP match

Schedule:

- Monday to Friday

Ability to commute/relocate:

- Toronto, ON M5V 2Z2: reliably commute or plan to relocate before starting work (preferred)

Licence/Certification:

- RIBO License (preferred)

Work Location: Hybrid remote in Toronto, ON M5V 2Z2

Application deadline: 2024-11-01
Expected start date: 2024-11-12