Business Analytics Manager

Our Rogers Wireless team is growing We are looking for new team members that are collaborative, digital-first, fast-moving, bold-thinking, and focused on delivering impact in everything they do.

We know our customers rely on us to connect them to their families, friends, and what matters most. Through our three wireless brands - Rogers, Fido, and chatr - we are proud to offer Canadians value and choice on a variety of plans. As the market leader in 5G for both coverage and reliability and with our world class network that offers wireless connectivity from coast-to-coast-to-coast, we are paving the way for the future of innovation, providing the framework for new possibilities so that what’s impossible today, won’t be tomorrow.

At Rogers, your journey is filled with limitless possibilities; build the future you want with us.
Let’s make your possible.

Are you up for the challenge and the fun? If so, consider the following opportunity:
**Business Analytics Manager**

**WHAT YOU'LL BE DOING**:

- Own and maintain the Prepaid model data structure by creating datasets, connecting to right data sources, data modelling through SQL and Power BI which power critical dashboards leveraged by the Leadership team
- Champion Prepaid analytics and collaborate with internal clients at various levels to deliver actionable insights under tight deadlines
- Innovatively and accurately interpret business needs and requirements to add value and drive actionable outcomes from data analysis requests/studies
- Lead in-depth analysis of customer segmentation & customer behavior across Prepaid programs to provide recommendations on customer experience & marketing optimization opportunities
- Lead in-depth analysis of operational metrics related to productivity
- Deliver outcomes of analytics studies to executives via story-telling presentations and automated dashboards

**We need someone who can.**
- Engage partners - understand the business and anticipate needs; collaborate well
- Deliver quality - steer robust and meaningful outputs, with agility and attention to detail
- Interrogate the status quo - challenge old habits, ask why, and find a better way
- Influence and drive change - secure alignment across teams and leadership to ensure we are focusing on the right things, the right way
- Self starter and resourceful - work collaboratively across teams, find ways to overcome difficulties

**WHAT YOU BRING**:

- Proficiency in database management
- Proficiency in a data analytics (preferably within the telecommunications industry)
- SAS programming skills
- Advanced SQL programming/query skills, strong RDBMS (Relational Database Management System) knowledge, intermediate knowledge of Power BI, automation experience preferred
- Demonstrated ability to derive business-impacting insights from large datasets and to effectively communicate insights to multiple stakeholders and executives
- Strong interpersonal and collaboration skills with a proven ability to establish lasting relationships with clients
- Bachelor’s Degree (preferable in Statistics or Computer Science or Finance)
- Capacity to thrive in an environment of constant change, unpredictability and ambiguity
- Ability to inspire and influence across organizations to gain alignment and support on recommendations
- Creative approaches that are solution/outcome-oriented, constantly looking for ways to do things smarter, better and more efficiently
- Knack for zooming into the detail but adept at avoiding the trap of getting stuck in them
- Natural or trained ability to quickly grasp both business and technical aspects of the role
- A good knowledge of English is necessary as this role requires regular communication in English with customers and/or team members in other provinces.

Schedule: Full time
Shift: Day
Length of Contract: Not Applicable (Regular Position)
Work Location: 333 Bloor Street East (824), Toronto, ON
Travel Requirements: Up to 10%
Posting Category/Function: Marketing & Marketing Research / Analysis
Requisition ID: 287698

Posting Notes: Corporate