IT Support Specialist, IT Service Desk-hybrid

We’re searching for a Level 2 IT Support Specialist. Are you searching for new possibilities?

Westland Insurance Group Ltd has an exciting opportunity for a Level 2 IT Support Specialist in Surrey, BC at our brand new Head office. This is a great opportunity to join our IT Operations team.

Discover what’s possible, with Westland.
The Westland story is all about growth, and that means plenty of possibility for everyone on our team. Every day, Westland proves that building a great business means taking care of clients, communities, and each other with equal commitment. As we continue to open new doors, we're inviting amazing people like you to join us.

As a IT Support Specialist, you’re a natural problem solver and an integral member of our IT team You are responsible for ensuring incidents relating to in-house computing systems are recorded and resolved by means of troubleshooting problems, advising on appropriate actions, or redirecting to appropriate resources using the IT Service Management System.

Interested in learning more?

**Why you'll love Westland**:

- An open, flexible and welcoming workplace
- Plenty of opportunities to grow and learn
- Autonomy to own your own success
- Total rewards program that takes care of your financial, physical, and mental health
- Amplifying Communities, a program to support causes that matter most to our employees and clients

**Why we’ll love You**:

- Passion to solve complex problems, as well as drive impact and productivity through technology
- Be forward-looking while supporting our legacy and future state environments
- A critical thinker who loves to analyze and problem-solve issues
- Ability to learn new technologies quickly and with strong attention to details and accuracy
- Collaborative approach to ensure you can deliver thoughtful and complete work as a strong team player while can also work independently
- You are an excellent communicator and you take pride in providing best customer services
- Proficient in the use of remote desktop management and support tools as well as workstation configurations and desktop PCs
- Minimum three years experience in a Service Desk role, providing support in Microsoft environments (Windows10, Active Directory, Office 365, SharePoint, Teams)
- Certification in A+, Help Desk Professional, ITIL foundations preferred or an equivalent combination of education, training, and experience
- Bonus: Experience with ServiceNow

**Once here, you'll**:

- Be a contributing member of our inclusive culture, alongside an extraordinarily talented community of people with a wide variety of backgrounds
- Be a key point of contact to communicate, manage and resolve IT incidents and fulfill service requests
- Think two steps ahead by anticipating potential issues or bottlenecks and identifying possible solutions
- Participate in IT customer projects including office moves, infrastructure deployments, and cloud services and 24*7 on call rotation
- Safeguard the security of our information systems and networks by thinking two steps ahead and anticipating potential issues or bottlenecks and identifying possible solutions
- Manage and monitor a wide range of systems issues, collaborating with other technical teams as needed

Want to get to know each other better? Send your resume our way.

You belong here
We strive to be much more than a great place to work. Here, you join a collective of incredibly vibrant, purpose driven, and open-minded people. Every day, Westland proves that building a great business means taking care of communities, clients, and each other with equal commitment. You will be supported and respected for who you are and for the voice you add to the conversation.