Help Desk Technician

2 weeks ago

Surrey, Canada Resolved Business IT Solutions Inc. Full time

Work Term: Permanent
- Work Language: English
- Hours: 40 hours per week
- Education: Secondary (high) school graduation certificate
- Experience: 1 year to less than 2 years
**Work setting**:

- Help desk
- Office building
**Tasks**:

- Communicate electronically and in person with computer users experiencing difficulties to determine and document problems experienced
- Consult user guides, technical manuals and other documents to research and implement solutions
- Provide advice and training to users in response to identified difficulties
- Collect, organize and maintain a problems and solutions log for use by other technical support analysts
- Provide business systems, network and Internet support to users in response to identified difficulties
- Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
- Provide customer service
- Perform Web-server backup and recovery operations
**Certificates, licences, memberships, and courses**:

- Cisco certified network associate
- Network+ Certification
- A+ Certification
**Computer and technology knowledge**:

- Device drivers
- Networking hardware
- Servers
- MS Office
- SharePoint
- TCP/IP
- Wireless networks
**Area of work experience**:

- Quality assurance or control
**Sales experience**:

- Call centre
**Screening questions**:

- Are you currently a student?
- Are you currently legally able to work in Canada?
- Do you currently reside in proximity to the advertised location?
- Do you have previous experience in this field of employment?
- What is your current field of study?
**Workplace information**:

- Remote work available
**Health benefits**:

- Dental plan
- Health care plan
- Paramedical services coverage
- Vision care benefits
**Other benefits**:

- Free parking available

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