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Education Enablement Manager

2 weeks ago

Waterloo, Canada Infoblox Full time

It’s an exciting time to be at Infoblox. Named a Top 25 Cyber Security Company by The Software Report and one of _Inc_. magazine’s Best Workplaces for 2020, Infoblox is the leader in cloud-first networking and security services. Our solutions empower organizations to take full advantage of the cloud to deliver network experiences that are inherently simple, scalable, and reliable for everyone. Infoblox customers are among the largest enterprises in the world and include 70% of the Fortune 500, and our success depends on bright, energetic, talented people who share a passion for building the next generation of networking technologies—and having fun along the way.

We are looking for an Education Enablement Manager to join our Infoblox Education Team, reporting to the Director, Technical Training. In this role, you will build and lead the education enablement function at Infoblox to meet the needs of our fast-growing education subscription customers. You will develop relationships with customers, encourage the use of our offerings, capture customer feedback, drive renewals, and uncover new sales opportunities.

**What you’ll do**:

- Drive learning subscription usage, CSAT, and renewals
- Onboard new accounts into learning subscriptions
- Manage numerous customer contacts at different stages of the subscription lifecycle
- Be a trusted partner and guide to customers on their Infoblox learning journey
- Establish a regular cadence with customers to review requests, dashboards, and CSAT
- Advocate for your customers’ needs with Education’s sales, operations and development teams and escalate customer concerns, ensuring issues are resolved quickly
- Work with other Infoblox customer-facing teams to support accounts and identify product and education cross-sell/up-sell opportunities across customer organizations
- Develop communication campaigns, track your activity, and monitor success rates
- Provide strategic input to continually evolve and develop our learning subscription strategy
- Exceed your customer usage, CSAT, and renewals targets

**What you’ll bring**:

- 3+ years of experience in customer success or account management of education products or services for a global organization
- Strong empathy for customers and a passion for their success
- Fresh ideas for customer adoption and churn mitigation
- Networking skills and the ability to quickly establish credibility and create confidence with colleagues and customers
- Exceptional communication and multitasking skills
- Ability to thrive in a fast-paced environment
- Experience with Salesforce, PowerPoint, Word, and Excel

**What success looks like**:
After six months, you will
- Establish great relationships with the Infoblox field, partners, and customers
- Confidently on-board and upsell learning solutions to Infoblox customers
- Recommend how to scale education subscription management at Infoblox

After about a year, you will
- Meet and exceed your customer usage, CSAT, and renewals targets
- Be a highly regarded expert on Infoblox Education
- Actively scale the Education success management function at Infoblox

**We’ve got you covered**:
Our holistic benefits package includes coverage of your health, wealth, and wellness—as well as a great work environment, employee programs, and company culture. We offer competitive compensation, a comprehensive benefits package including health, dental, and vision coverage, and an Employee and Family Assistance Program to support the wellbeing of our employees and their families. We have a strong culture and live our **values** every day—we believe in transparency, curiosity, respect, and above all, having fun while delighting our customers.

Speaking of a great work environment, here are just a few of the perks you may enjoy
- Boutique office space with state-of-the-art amenities, located in the heart of Metro Vancouver area; bike-friendly and steps from SkyTrain and Metrotown Mall
- Onsite parking paid for by the company
- Generous company contribution towards RRSP (Independent of employee contribution)
- Onsite massages, gym membership, fitness classes, ping-pong table, dartboard, and a nap room/wellness room for moms
- Stay fueled with healthy snacks, free bean-to-cup gourmet coffee options and selections of exotic teas, juices and refreshing beverages, and biweekly Thirsty Thursday local craft beers, BC wines, and BC ciders
- Enjoy our generous PTO policy and flexible work environment because we know the importance of having a great work-life balance— sometimes your best work is done in slippers
- We are passionate about lifelong learning and growth, and offer opportunities through a world-class learning platform (Litmos), training, workshops, mentorship, and an annual up to $5,000 Career Development reimbursement benefit
- Our teams spend time together outside of work, too — we have several annual team outings, have gone on hikes and Grouse Grind, hosted family BBQs, Go Karting, boa