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Change Enablement Manager

17 hours ago

Waterloo, Ontario, Canada Manulife Full time $82,600 - $132,600

We are seeking a strategic and creative Change Enablement Manager to support our Canada CIO and the broader Canada Technology team. This role will be responsible for building and accomplishing coordinated change enablement strategies that support the visibility, engagement, and business goals of Canadian Technology. You will lead the development of a strategic change enablement roadmap, craft compelling narratives, and orchestrate high-impact internal events that bring our strategy and culture to life.

Position Responsibilities:

Strategic Change Enablement:

  • Develop and implement a comprehensive internal change enablement strategy aligned with Canada Technology priorities.
  • Translate complex business strategies and programs into clear, inspiring narratives that resonate with diverse internal audiences.
  • Support the planning, development, and deployment of communications that facilitate strategy execution and change management.
  • Work with partners to craft communications that clearly articulate the value that the Canadian Technology team is providing to the business (e.g. Monthly Operating Reports).

Executive Support:

  • Partner closely with the Canada CIO to shape and deliver key messages, presentations, and change artifacts.
  • Provide strategic counsel on change opportunities and risks.

Event Planning & Execution:

  • Lead the planning and execution of quarterly Canada Technology Townhalls, Director+ forums, and other internal events such as offsites.
  • Collaborate with partners to design engaging formats and experiences that foster connection and clarity.

Partner Engagement:

  • Build and maintain strong relationships with key business partners across the Segment to gather insights and share relevant information.
  • Serve as a trusted liaison between Canada Technology and internal communications teams to ensure alignment and consistency.
  • Leverage company-wide employee initiatives and Employee Resource Groups (ERGs) to increase engagement across the team. 

Required Qualifications:

  • 5+ years of experience in change enablement, corporate communications, or related fields.
  • Proven ability to develop engaging stories that include both quantitative and qualitative data while simplifying complex information.
  • Experience across multiple communications fields (e.g., change enablement, critical communication, transformation messaging, engagement, people and culture, brand, issues management, storytelling).
  • Proven ability to navigate complex partner environments and work within a global matrix structure.
  • Strong organizational and project management skills, with the ability to manage multiple priorities and meet tight deadlines.
  • Self-starter with a proactive approach, creative thinking, and openness to innovation.
  • Professionalism in handling confidential information.
  • A collaborative great teammate who is flexible and willing to support broader team initiatives.

Preferred Qualifications:

  • Preference for individuals with exceptional degree of business sense in IT function.

When you join our team:

  • We'll empower you to learn and grow the career you want.
  • We'll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
  • As part of our distributed team, we'll support you in shaping the future you want to see.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact

Referenced Salary Location

Waterloo, Ontario

Working Arrangement

Hybrid

Salary range is expected to be between

$82,600.00 CAD - $132,600.00 CAD

If you are applying for this role outside of the primary location, please contact for the salary range for your location. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance.

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact for more information about U.S.-specific paid time off provisions.