Call Centre Manager
2 weeks ago
**Additional Skills**:
- Plan and control budget and expenditures
- Plan and direct research
- Hire, train, direct and motivate staff
**Specific Skills**:
- Plan, organize, direct, control and evaluate the operations of establishments that provide services to business
- Plan, develop and organize the policies and procedures of establishments
- Develop action plans, provide expertise in response to client needs, and support and advise project teams
- Direct and advise staff in the development and implementation of service quality assessment strategies
- Plan, administer and control budgets for client projects, contracts, equipment and supplies
- Represent the company within various economic and social organizations
**Work Conditions and Physical Capabilities**:
- Fast-paced environment
- Work under pressure
- Attention to detail
- Tight deadlines
**Personal Suitability**:
- Initiative
- Effective interpersonal skills
- Flexibility
- Accurate
- Team player
- Excellent oral communication
- Excellent written communication
- Client focus
- Dependability
- Judgement
- Reliability
- Organized
**Health benefits**:
- Dental plan
**Long term benefits**:
- Other benefits
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