Membership Administrator

3 days ago

Oshawa, Canada Oshawa Golf and Curling Club Full time

**About Us**:
The Oshawa Golf Club is a prestigious, member-focused private golf club located in the heart of Oshawa. Renowned for our beautifully maintained course, outstanding dining, and exceptional member service, we strive to provide a welcoming and professional environment for our members and staff alike.

We are seeking a detail-oriented and personable Membership Administrator to join our team.

**Position Summary**:
We are seeking an organized, detail-oriented, and personable Membership Administrative Assistant to support the daily operations of our Club's administrative office. This role requires excellent communication skills, strong multitasking abilities, and a passion for providing top-tier service in a professional setting.

This position will be a combination of Administrative duties, Communications and Accounts Receivable.

**Key Responsibilities**:

- Provide Administrative support to members, guests and the various departments.
- Manage the membership database and ensure accuracy of all member information.
- Coordinate and execute onboarding for new members, including welcome packages and orientation.
- Handle day-to-day inquiries from members and prospects in a professional and timely manner.
- Maintain accurate billing and dues records.
- Process account payments.
- Work closely with the Controller and accounting team.
- Prepare reports on membership statistics, trends, and engagement.
- Uphold confidentiality and professionalism in handling sensitive member information.
- Handle filing, record keeping and other clerical tasks.
- Prepare and distribute monthly member statements and invoices.
- Process incoming payments (cheques, credit cards, electronic transfers).
- Monitor aging accounts and follow up on outstanding balances.
- Address member inquiries regarding billing and payments.
- Maintain accurate and up-to-date records in the club’s accounting system.
- Assist with month-end and year-end reporting as needed.
- Collaborate with other departments to ensure billing accuracy.
- Recommend improvements to A/R processes for efficiency and accuracy.
- Prepare and distribute electronic club communications.
- Other responsibilities as determined by the Controller.

**Qualifications**:

- Minimum 2 years of administrative experience.
- Exceptional communication and interpersonal skills.
- Strong organizational skills and keen attention to detail.
- Proficient with Microsoft Office Suite; Outlook, Excel, Word.
- Ability to work independently and collaboratively in a fast-paced environment.
- Accounting experience not required but considered an asset.
- Golf industry experience not required but considered an asset.

**What We Offer**:

- Meal Plan
- Golf Privileges and Staff Discounts
- A supportive, team-oriented work environment

**Job Types**: Full-time, Permanent

Pay: $20.50-$23.00 per hour

Expected hours: 40 per week

**Benefits**:

- Discounted or free food
- On-site parking

Flexible language requirement:

- French not required

Schedule:

- 8 hour shift
- Monday to Friday

Work Location: In person

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