Receptionist - Full Time

Good Shepherd is seeking to fill multiple positions with varying schedules for our growing needs. If you are looking for a career working with amazing people while helping you community thrive, then this opportunity is for you and we want to hear from you. We urge individuals that have retired, semi-retired, are returning to the workforce, those that are new to Canada and recent graduates to also apply. At Good Shepherd, we are dedicated to building a diverse, inclusive equal and authentic workplace.

**Who We Are**

The work of Good Shepherd is based on a fundamental belief in providing hope and restoring dignity to the most vulnerable members of our community. Our services include emergency food and clothing; daily hot meals; emergency shelters for men, youth, families, women and children; transitional housing and education for homeless and street-involved youth; hospice palliative care; community mental health programs; and supportive housing programs. This opportunity is with our Good Shepherd - Women's Services - Dorothy Day Place.

**Culture and Values**

We _see the good_ in people, not only the challenge. We hear the warmth in their voices. We recognize that we all have potential and promise. Our programs help to tear down the barriers that have impeded our community's most vulnerable citizens and help them to establish a path to a stable and healthy life.

At Good Shepherd, we recognize the inherent value of people living with addiction and their right to quality care and services. Good Shepherd is committed to integrating Harm Reduction practices into our programs and to prioritizing the rights, dignity, and choices of those who use substances. By integrating a Harm Reduction framework at Good Shepherd, we can decrease barriers to service and better support some of our community's most marginalized members.

**_
Hospitality_**, as inspired by St. John of God is at the heart of Good Shepherd's mission. This means that we welcome all people with compassion, acceptance and a spirit of generosity; creating opportunities for transformation. Hospitality embodies our **Values**, **Responsibility, Availability, Adaptability, Quality and Dignity.**

**How You Will Make an Impact**

Dorothy Day Place provides low-barrier permanent supportive housing to cis women, trans and non-binary individuals who have experienced chronic homelessness in the community. The program will offer a hospitable and respectful environment for people who face significant personal and structural barriers to accessing and maintaining housing. Commitment to the provision of cultural safety and Trans/Gender positive space is prioritized. Dorothy Day will operate within a trauma-informed, feminist, anti-racist/anti-oppressive framework and firmly rooted in harm reduction principles.
- Demonstrate the Good Shepherd mission and values of responsibility, availability, adaptability, quality, and dignity
- Provide a welcoming environment to all participants, guests and visitors of the Dorothy Day Place program
- The Receptionist will be the primary initial contact at Dorothy Day Place answering doors, answering and directing phone calls, room bookings, screening, handling donations, as well as administrative functions
- Responsible for participating in Good Shepherd's Health and Safety programs, procedures and work in compliance with the provisions of the Occupational Health and Safety Act and its regulations to minimize risk to clients, staff and others as well as to the property of the Good Shepherd

**What You'll Bring to Our Team**
- Understand and utilize feminist, client-directed, anti-oppression, anti-racism frameworks and harm reduction principles
- Previous experience in an administrative or reception-based positions preferred as well as a post-secondary diploma in a relevant field of study
- Knowledge, skills, and experience to support/enhance a service/residential environment that is culturally safe and Trans/Gender positive is essential
- Experience in a residential setting is an asset
- A valid Ontario Driver's License (G2) and ability to drive company vehicle is an asset
- An appreciation and understanding of a range of issues impacting cis women, trans and non-binary individuals including abuse, poverty, homelessness, mental health and substance use
- Valid CPR certification (or willingness to be certified)
- Committed to anti-racist/anti-oppressive practice and to the mission and values of Good Shepherd
- Fluency in a language in addition to English is an asset
- Demonstrated understanding of workplace health and safety practices and understanding of aneemployee's responsibility under current legislation.

**_ HOURS - Monday-Friday (40 hours per week)_**

**What We Offer**
- Be a part of a caring **TEAM THAT SUPPORTS OUR LOCAL COMMUNITY**:

- Support for continuing **EDUCATION AND PROFESSIONAL DEVELOPMENT**:

- Staff recognition programs along with access to self-care supports and **EMPLOYEE / FAMILY ASSISTANCE PROGRAM** (EA