Service Writer-part Time

5 days ago

Grande Prairie, Canada Western Star Trucks (North) Ltd. Full time

**POSITION TITLE**:
Service Writer Part Time Evenings

**DEPARTMENT**:
Service Grande Prairie

**SUMMARY**

Western Star Trucks (North) Ltd. has been family owned and operated since 1987. We are a leading supplier of the newest truck line in the industry and specialty trucks for the oilfield, mining, construction, logging, and municipal industries and are passionate about our business, customers and staff. We know that to be successful we need the best team. Our goal is to provide our employees with a meaningful and challenging work environment.

Western Star Trucks (North) Ltd. believes in hiring and retaining the best by offering a positive open work environment, Paid Industry Training, Competitive Compensation, Full Benefits including RRSP/TFSA Matching. Opportunities for career development. Fun and inclusive culture

Due to Company growth we are on the search for a self-starter who is results-driven. If you have the skills to face challenges head-on this may be the role for you

This position will focus on representing the Western Star Trucks (North) by providing exceptional Customer Service both in person and over the phone, you will assist all customers from check in to check out.

This role is Part Time evening and Saturday coverage

**RESPONSIBILITIES**
- Open work orders at time of booking and maintain control until closed and invoiced while ensuring accuracy and full completion of required fields
- Ensure efficient communication with Customer throughout Work order process
- Invoice Work Order at time of sign out by the customer
- Ensure all balances are collected or financed approved prior to release of any units
- Answer incoming Service phone calls
- Handles Repair Order charges, warranty validation & claims coverage’s including computation of charges, submission and follow-up.
- Maintains the service library with information that is current.
- Maintains a clean and safe work area.
- Accounts for all time and for all material used in performing assigned duties
- Follow all safety rules and regulations in performing work assignments.
- Handles service department filing and records.
- Updates customer profiles using equipment, hours or other information from the customer work orders.
- Accurately complete government required paperwork for CVIPs and other registrations
- Assist in handling customer complaints and concerns.
- Be aware of and track “comebacks” and make sure the problem is corrected to the customer and dealership’s satisfaction.
- Greet customers immediately in a courteous manner.
- Treat customers fairly and with honesty and demonstrate our commitment to superior customer service and ethical business practices.
- Treat all employees and customers fairly, courteously and with dignity.
- Maintain positive relationships with customers, other employees and Managers.
- Be early, flexible and available for scheduling.
- Maintain up to date technical training.
- Focus on Quality & Service.
- Wear uniform and name badge every day.
- Demonstrate an interest in growing the dealerships business

Completes other duties as assigned.

**QUALIFICATION**
- Excellent Customer Service Skills
- High attention to detail required and data entry accuracy
- Ability to work in a fast-paced environment and maintain efficient, professional and enthusiastic attitude

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