Warehouse & Customer Service Specialists - Join a

2 weeks ago

North York, Canada Ecommerce Company Full time

Are you passionate about e-commerce and ready to expand your skills? We’re hiring **three versatile individuals** to join our Toronto team, where you’ll be cross-trained in both **warehouse operations** and **customer service**.

We’re a well-established Amazon Canada seller in multiple categories and are continuing to grow across other e-commerce platforms in the consumer electronics and automotive spaces.

**The Opportunity**

This role offers the chance to work in both warehouse operations and customer support, providing a dynamic and rewarding experience. Reporting directly to the Director of Operations, you will play an essential role in ensuring smooth day-to-day operations, from shipping and returns to helping customers.

**What You Will Do**

**Warehouse Operations**:

- Process inbound returns and prepare outbound shipments
- Pack pallets for bulk shipments via freight carriers
- Maintain organized records using internal logs and systems
- Coordinate with manufacturers for warranty replacements and communicate with suppliers
- Maintain a clean and organized warehouse environment

**Customer Service**:

- Resolve issues by working with courier companies, suppliers, and internal teams
- Occasionally make phone calls to customers, suppliers, or couriers as needed
- Participate in special review projects and tasks to improve customer satisfaction

**Who You Are**
- **Highly organized** and detail-oriented, able to manage multiple tasks efficiently
- **Customer-focused** with excellent communication skills (both written and verbal)
- Comfortable with **moderate physical labor** and holding a valid driver’s license
- Adaptable with **strong computer skills** and a quick learner when it comes to new software
- **Eager to learn** and grow in both warehouse and customer service roles
- Experience in a **warehouse environment** **(especially processing returns) **or **e-commerce customer service** is a strong asset

**Why Join Us?**
- Gain experience in both logistics and customer service roles
- Be part of a collaborative, growing team in the e-commerce space
- Full-time, in-person position located in the Dufferin-Wilson area (9-5)

If you thrive in a fast-paced, hands-on environment and want to be part of a growing company, we’d love to hear from you.

**Job Types**: Full-time, Permanent

Pay: $50,000.00 per year

**Benefits**:

- Casual dress
- Dental care
- On-site parking

Flexible language requirement:

- French not required

Schedule:

- Monday to Friday

**Education**:

- Secondary School (preferred)

**Experience**:

- warehouse: 1 year (preferred)
- fulltime work: 3 years (preferred)

**Language**:

- English (required)

Licence/Certification:

- Driving Licence (preferred)

Work Location: In person

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