Warehouse - Customer Service Associate Representative (Woodbridge Area)

5 days ago

North York, Canada Deckmart Full time

DeckMart Building Supplies is a Canadian owned and operated company that prides itself on delivering exceptional service and high-quality outdoor building materials. With our extensive experience in the industry, we have honed our expertise and strive to work collaboratively with our customers to meet their specific needs.

**What we are looking for**

**Requirements**:

- Greet walk-in customers and assist them while making purchases.
- Gain knowledge of DeckMart products to answer customer enquiries.
- Work with customers to resolve complaints, process orders, and provide information about DeckMart's products and services.
- Take order(s), create Invoice(s) and process payment(s).
- Communicating with customers to organize pick-ups, deliveries, and drop-offs
- Prepare package(s) and arrange shipment(s) for website order(s) Canada Post, Fedex, Purolator, etc. and pick-ups
- Support the re-stocking in the hardware rooms
- Help the Warehouse Manager and/or Assistant Warehouse Manager with monthly/quarterly inventory cycle count
- Accept the return(s) from customer(s) and coordinate with warehouse manager assistant the next steps
- Decrease response time and increase customer service satisfaction.
- Make sure any issues with the orders or customers are flagged and communicated in a timely manner to the Warehouse Manager or Assistant Warehouse Manager.
- Take and enter new orders or changing orders into the system, prepare the shipping, and follow up with clients.
- Work with customers to resolve complaints, process orders, and provide information about DeckMart's products and services.
- Obtain proper documentation of the orders.
- Listen and respond to customer's questions.
- Proactively seek opportunities to engage with new and existing customers to improve their experience with DeckMart.
- Decrease response time and increase customer service satisfaction.
- Drive successful cross-team collaboration
- Engage with the customers with a friendly demeanor
- Provide fast and effective solutions
- Other duties may be assigned.

**Qualifications**:

- High school diploma
- 3+ years of customer service experience in an office, retail or industrial environment
- Excellent customer service and time management skills
- Must have effective business communication skills, initiative, and organizational skills
- Ability to work with little supervision with a high standard for quality, attention to detail, and cleanliness.
- Ability to work in a fast-paced environment
- Ability to work extended hours, which may be required from time to time.
- Computer skills

**Benefits**:

- Please no recruitment agencies_

Pay: From $20.00/hour

Overtime Pay Eligibility

**Benefits**:

- Dental care
- Vision care
- Extended health care
- On-site parking
- RRSP match

Schedule:

- Monday to Friday
- Saturdays from 10am to 1:30pm

**Experience**:

- front desk customer service: 2 years (required)

Work Location: In person

**Job Types**: Full-time, Permanent

Pay: From $20.00 per hour

Additional pay:

- Overtime pay

Flexible language requirement:

- French not required

Schedule:

- Monday to Friday
- Weekends as needed

Work Location: In person

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