Customer Service Representative

**About Us**: At MTE Logistix Limited Partnership, we are experts in warehousing, order fulfillment, distribution, and transportation.

We are the source for service excellence in Western Canada; our rapidly growing, dynamic business is on the rise, and we are looking for **[1] Customer Service Representative**to join our Edmonton team

Reporting to the Customer Service Manager, this exciting opportunity is responsible to perform administrative and specific order functions, ensuring daily success with transactions in a timely and accurate manner. Through effectively and efficiently managing priorities, the CSR is a key contributor to the achievement of the department’s operational deliverables.

**Wage**: $21.00/hour

**Location**:11010 178th Street NW, Edmonton, AB T5S 1R7

**Schedule**:8:00 AM - 4:30 PM, Monday through Friday.

**About**_**YOU**:_

Your Customer Service knowledge, skills, and experience is second to none. Your exceptional communication and problem-solving skills make the impossible possible and as a team player, you are focused, innovative, and collaborative at reaching the objective. If you are organized, an attention-to-detail master, and a time-management champion who excels at rolling up your sleeves in a fast-paced changing environment where interruptions are frequent and routine, keep reading because we want to hear from you

**Responsibilities**:

- Maintain client and develop relationships in a positive manner relaying all client-specific information on volumes, trends, extended service opportunities, growing needs, and changes, to management attention.
- Manage client accounts for inventory accuracy, stock location, and lot or date-code control; investigate, resolve, and report any damages or shortages, obtaining resolution from management.
- Review all orders received back from the warehouse and confirm all orders as shipped, ensuring all accessorial charges are captured.
- Proactively communicate any service issues or delays to customers, offering solutions and suggestions.
- Communicate and coordinate with CSM and warehouse supervisors on rush orders and the arrival of products.
- Produce reports, summaries, and overviews of records to CSM.

**Must-Have**:

- Minimum of 1-2 years Customer Service Representative experience.
- High levels of accuracy with regards to typing, data entry and transfer, and order entry.
- Focused attention when working with file management to keep accurate, up-to-date, and organized files.
- Experience in inventory management, stock location control, loss prevention, and damage procedures.
- **Nice to Have**:_
- Office Administration experience, 3PL experience

**What’s in it for you?**

Our leadership team values your voice and input and is committed to your growth and success. We are committed to being our best and hiring the best
- Pension plan
- Paid vacation
- Comprehensive benefits package
- Learning and development
- Employee Assistance Program (EAP)
- Social events, free parking, and more
- **We thank all applicants for their interest however only those selected for an interview will be contacted.**_

**Job Types**: Full-time, Permanent

Pay: $21.00 per hour

Expected hours: 40 per week

**Benefits**:

- Casual dress
- Company events
- Company pension
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- Vision care

Application question(s):

- How would you describe your skill level with Microsoft Office? Beginner, Intermediate, or Advanced?
- Do you have CSR experience in a Logistics setting?

**Experience**:

- Customer Service Representative (CSR): 2 years (preferred)

Work Location: In person