Operations & Fleet Supervisor

Since launching in 2009, Independent Mechanical Supply (IMS) has become GTA contractors’ preferred distributor of plumbing, hydronics, and PVF products. We’re proud to have one of the largest product selections in the industry. Our customers love both our selection and working with our team.
Operations & Fleet Supervisor
Key Responsibilities
Facility Opening & Morning Operations
- Oversee and perform the daily opening of the facility, ensuring operational readiness.
- Dispatch drivers using Elite routing software, updating routes or contacting drivers as needed.
- Respond to vehicle or driver issues, including reloading, unloading, or rerouting trucks as needed.
- Conduct vehicle checks and support troubleshooting; coordinate repairs and safety scheduling with leasing companies.
- Move vehicles around the yard as needed for unloading and loading deliveries.
- Operate a forklift to move products and or load a truck.
- Serve as the company’s point person for inventory investigations and verifications prior to 9:30 AM.
- Support warehouse supervisory duties as needed throughout the day.

Supervision & Compliance
- Maintain communication with drivers and monitor route progress.
- Ensure drivers complete inspections, logbooks, and follow procedures.
- Investigate accidents to determine root cause, speak with involved parties, and decide whether the incident requires reporting to the designated center.
- Conduct periodic ride-alongs, logbook reviews, and provide performance feedback.
- Discuss non-compliance and communication issues with drivers.
- Monitor fuel card usage for unusual activity.
- Address recurring issues involving drivers, customers, or vendors with the operations team.
- Review upcoming driver schedules and truck service needs.
- Attend supervisor meetings and contribute to team discussion topics.
- Complete a monthly ride-along and performance check-in with one driver.
- Conduct monthly logbook reviews to ensure MTO compliance.

Inventory & Delivery Issue Resolution
- Follow up with drivers when unreported orders or purchase orders appear in Elite, and investigate any discrepancies.
- Investigate IBT variances and report root causes to relevant staff.
- Verify inventory for Inside/Outside Sales teams and communicate findings.

Interdepartmental Communication & Collaboration
- Collaborate with other supervisors and departments to address driver, customer, or vendor issues.
- Resolve customer inquiries or complaints calmly and professionally.
- Escalate vendor issues and recurring operational problems as needed.
- Participate in regular team meetings and promote a collaborative environment.
- Foster collaborative and problem solving demeanor amongst departments.

Customer & Vendor Relations
- Foster professional, solution-focused communication with customers and vendors.
- Resolve customer concerns, address missed deliveries or order issues, and ensure accurate, timely responses.
- Escalate unresolved vendor problems (e.g., shipping errors, packaging concerns, delays) to management.
- Develop and maintain strong working relationships with customers.

Other Duties
- Perform additional tasks or special projects as assigned.

Mandatory Requirements
- 3+ years of commercial driving experience; must be commercially insurable.
- Experience driving box trucks and operating forklifts (license or ability to obtain).
- Familiarity with routing software and transport compliance (MTO, paper logbooks).
- Mechanical aptitude to identify and respond to minor vehicle issues, for example, knowledge of how to boost a transport.
- Technical aptitude to support Drivers with phone issues.
- Ability to lift 50 lbs. and perform physical work.
- Strong communication and customer service skills.
- Proficient with Microsoft Office and general software tools.
- Focused on accountability, continuous improvement, and team development.
- Comfortable working independently in early hours and leading by example.

IMS is a mid-sized company with a small-company feel. We’re professional, but relaxed, and strive to maintain an open work environment with an accessible senior leadership team. We also value giving our people opportunities to advance. If you’re interested in learning and growing, this is the place for you. Independent Mechanical Supply is committed to accommodating applicants with disabilities throughout the hiring process, in accordance with the Accessibility for Ontarians with Disabilities Act (AODA). Please let us know if you require accommodation at any stage of the hiring process.