Parts Counter Person

**We Offer**:

- A stable union environment with a competitive compensation package
- Generous company pension
- Extended Health and Dental Care benefits
- Opportunities for development, growth and advancement

**Summary**
Sells parts to all customers, over the counter, through the shop or on the phone.

**Essential Duties**
- Assists all customers (retail and shop) in selecting required parts in a friendly, professional, and efficient manner.
- Informs customers of companion part requirements and specials and ensures that the customer is exposed to the full product line.
- Answers phone calls, providing price quotes and other information.
- Reviews body shop estimates to be sure the parts that are ordered are correct and all pricing is in line with the estimate.
- Provides high level of service to internal and external customers.
- Pulls and fills orders from stock.
- Notifies parts manager of out-of-stock parts or shop materials that need immediate attention.
- Locates out-of-stock parts from outside source and submits an emergency order, if necessary.
- Notifies the service advisor and the customer when special ordered parts have been received.
- Pulls orders for delivery, making sure all parts are tagged.
- Follows up on back-ordered parts.
- Verifies will-call and back-order items weekly so they can be returned to the vendors, or stocks those items not picked up or required.
- Replenishes assigned inventory daily.
- Assists outside sales representatives with their orders.
- Makes sure all internal requests for parts are billed.
- Receives payment from retail customers or obtains credit authorization.
- Ensures that all charge sales are signed by the customer.
- Ensures that all customers receive their copy of the invoice.
- Issues credit for parts returned, ensuring that the original invoice, or its number, is available so that purchase and pricing can be verified.
- Keeps orderly records of all repair orders, invoices, and special-order parts.
- Sets up orders for daily shipment, delivery or pick-up.
- Solicits assigned accounts by phone.
- Keeps front and rear counter areas clean and uncluttered.
- Cleans computer terminals and printers daily.
- Participates in all training programs that are made available.
- Keeps current on new products and product updates.
- Participates with the parts manager in maintaining a lost sales tracking program.
- Maintains professional appearance.

**Qualifications**
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

**Education and/or Experience**
- No prior experience or training.
- Less than high school education; or up to one-month related experience or training;
or equivalent combination of education and experience.
- High school diploma or general education degree (GED)

**Language Skills**
- Ability to read and comprehend simple instructions, short correspondence, and

memos. Ability to write simple correspondence. Ability to effectively present
information in one-on-one and small group situations to customers, clients, and
other employees of the organization.
- Ability to read and interpret documents such as safety rules, operating and

maintenance instructions and procedure manuals. Ability to write routine reports and
correspondence. Ability to speak effectively before groups of customers or employees
of organization.

**Mathematical Skills**
- Ability to add, subtract, multiply and divide in all units of measure, using whole

numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent
and to draw and interpret bar graphs.
- Ability to calculate figures and amounts such as discounts, interest, commissions,

of basic algebra and geometry.

**Reasoning Ability**
- or two-step

instructions. Ability to deal with standardized situations with only occasional or no
variables.

written or oral instructions. Ability to deal with problems involving a few concrete
variables in standardized situations.

written, oral or diagram form. Ability to deal with problems involving several concrete
variables in standardized situations.

**Certificates, Licenses, Registrations**
Red Seal Certificate

**Physical Demands**
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

**Work Environment**
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

**Job Types**: F