Parts Counter Person

7 days ago

Langley, Canada PACIFIC COAST HEAVY TRUCK GROUP Full time

**We Offer**:

- A stable union environment with a competitive compensation package
- Generous company pension
- Extended Health and Dental Care benefits
- Opportunities for development, growth and advancement

**Responsibilities**:

- Assists all customers (retail and shop) in selecting required parts in a friendly, professional, and efficient manner.
- Informs customers of companion part requirements and specials and ensures that the customer is exposed to the full product line.
- Answers phone calls, providing price quotes and other information.
- Reviews body shop estimates to be sure the parts that are ordered are correct and all pricing is in line with the estimate.
- Provides high level of service to internal and external customers.
- Pulls and fills orders from stock.
- Notifies parts manager of out-of-stock parts or shop materials that need immediate attention.
- Locates out-of-stock parts from outside source and submits an emergency order, if necessary.
- Notifies the service advisor and the customer when special ordered parts have been received.
- Pulls orders for delivery, making sure all parts are tagged.
- Follows up on back-ordered parts.
- Verifies will-call and back-order items weekly so they can be returned to the vendors, or stocks those items not picked up or required.
- Replenishes assigned inventory daily.
- Assists outside sales representatives with their orders.
- Makes sure all internal requests for parts are billed.
- Receives payment from retail customers or obtains credit authorization.
- Ensures that all charge sales are signed by the customer.
- Ensures that all customers receive their copy of the invoice.
- Issues credit for parts returned, ensuring that the original invoice, or its number, is available so that purchase and pricing can be verified.
- Keeps orderly records of all repair orders, invoices, and special-order parts.
- Sets up orders for daily shipment, delivery or pick-up.
- Solicits assigned accounts by phone.
- Keeps front and rear counter areas clean and uncluttered.
- Cleans computer terminals and printers daily.
- Participates in all training programs that are made available.
- Keeps current on new products and product updates.
- Participates with the parts manager in maintaining a lost sales tracking program.
- Maintains professional appearance.

**What we are looking for**:

- Red Seal Parts Person or Journeyman experience preferred
- Experience dealing with the public in sales/service capacity
- Self-motivated, team-oriented individuals who have the ability to perform successfully under pressure
- Professional demeanor and superior customer service skills
- Strong computer skills preferred
- Strong Written and Verbal Skills
- Able to lift up to 50lbs on an occasional basis
- Flexibility to work evening shift (premium provided)
- Drivers abstract required

Tuesday to Saturday evening shift

Please note that only shortlisted applicants will be contacted.

**Job Types**: Full-time, Permanent

Pay: $21.42-$42.85 per hour

**Benefits**:

- Casual dress
- Company pension
- Dental care
- Disability insurance
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- Tuition reimbursement
- Vision care

**Experience**:

- Heavy Duty Parts: 2 years (preferred)

Licence/Certification:

- Parts Red Seal Certificate (preferred)

Work Location: In person

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