Group Benefits Service Representative

7 days ago

Welland, Canada Duliban Insurance Full time

Are you looking to establish a professional career in a growing industry? Are you seeking advancement and longevity in a dynamic, rewarding environment? We have an incredible opportunity for you

At Duliban Insurance, we are not your average broker - when you join the Duliban Dream Team, you become part of the family Our tenets of honesty, integrity and hard work inform everything we do - from our innovative technological approach to our commitment to the communities we serve, we drive for excellence while maintaining our homegrown roots.

Duliban Insurance is looking for a Group Benefits Service Representative to join our growing team. Working closely with the Manager of Group Benefits, this person will work to service and support existing clients in the benefits space while maintaining a superior client experience.

**Primary Responsibilities**
- Engage with clients within a proactive service model, ensuring best in class service
- Service and support the retention and renewal process
- Support onboarding of new clients, ensuring a smooth transition
- Manage plan member eligibility (if required) in a Benefits Administration platform
- Educate clients and administer plans by way of carrier guidelines and policy plan design
- Manage claim and coverage inquiries when applicable
- Manage plan amendments, coordinating with the Group Benefits Manager and carriers
- Support clients with carrier systems access and usability; provide support when needed
- Maintain accurate client documents
- Administer, service and promote the benefit plan of Duliban Insurance Brokers Ltd in collaboration with the Manager of Human Resources

**Requirements**:

- Previous experience with group benefits is strongly preferred, with a minimum of at least 2 years in a related customer service role
- Exemplifies exceptional communication and organizational skills utilizing various platforms
- Possesses the ability to thrive in a fast-paced, dynamic environment with a willingness to embrace change
- Has mastered presentation skills and can confidently relay educational items to small audiences
- Is enrolled in or has completed a Group Benefits Associate (GBA) designation would be considered an asset

**Benefits**:
Duliban Insurance Brokers is an award-winning third generation brokerage that has been consistently named a top insurance workplace, winner of Brokerage of the Year (2019), and Lincoln’s Business of the Year (2022). With offices across Niagara and Haldimand, our team prides itself on helping clients find simple, affordable solutions to all their auto, home, business and farm insurance needs.

As a valued Dream Team Member, you receive:

- Competitive compensation
- A benefit package including medical, dental and vision coverage
- A health spending account to use at your discretion
- RRSP and DPSP Plan
- Training and development opportunities
- Paid time off to volunteer in the community

Become a valued member of the Duliban Dream Team and work alongside dedicated, motivated individuals committed to the communities we serve. Come and join us

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