Program Coordinator

**The Position**

**The Program Coordinator & Staff Supervisor** oversees all aspects of the Supportive Family Housing program and reports to the Social Development Manager. It is expected that services and supports will be child-centred, family-oriented and culturally safe. The goal is to provide the supports that vulnerable families need to maintain stable housing and overall family wellness.

The Program Coordinator & Staff Supervisororganizes daily operations, assigns work, supervises staff and arranges support services for families living in 3 duplexes (6 units, on-site) plus one (or more) additional family units on Nation Land. This collaborative role involves developing/implementing policies/procedures, designing programs and planning work with staff from various Nation Departments and Divisions.

This is a hands-on role (based in the program support building) that includes safety planning and overseeing facility upkeep and maintenance. The Program Coordinator & Staff Supervisor will work with families and support staff to create housing stability plans and agreements. The Coordinator is expected to make regular contact with program participants in their homes and at the support building and will be integral in identifying needs and resources. The Program Coordinator & Staff Supervisor is responsible for ensuring that program participants (families) are aware of their rights and responsibilities and that any breach of policy or conflicts are resolved in a timely, safe and effective manner.

**Duties Include**:

- **Administration**_
- Working with the Human Resources department and Management on staff recruitment and Hiring.
- Onboarding, supervising, and evaluating performance of program staff.
- Monitoring staff time and attendance.
- Liaising with payroll and approving timesheets.
- Overseeing procurement, approving supply orders, staff expenses and other payments.
- Arranging contracts and payments for consultants, tradespeople, external companies, and partner organizations.
- Administering Agreements with program participants and ensuring compliance with agreed expectations.
- Overseeing rent collection and payments in close collaboration with designated “rent clerk”.
- **Care Coordination and Collaboration**_
- Coordinating services to ensure program participants stay connected with support services and communicating needs as they arise.
- Overseeing the operations of on-site services such as food planning, community activities, and safety and security. Other responsibilities within this position include, but are not limited to:

- Creating relationships with and linking in other Nation programming such as Strengthening Families, Wellness and Education.
- Ensure policy and procedures are adhered to:

- Provide and/or coordinate staff and participant training opportunities.
- Address any breaches in Program Agreements and Policy.
- Provides day-to-day support to onsite staff - Facilities and Maintenance Coordinator, Food Services Coordinator/cook, Safety Liaisons, Cleaning Staff, etc.
- Participation in working groups, meetings, and information sessions internally or with external groups.
- Oversees the operations of an on-site support staff team (facility coordinator, day staff, night staff, food services coordinator, etc.).
- **General, Administration and Reporting**_
- Maintain flexibility in schedule and respond to unexpected emergencies and changes in workload in order to fulfill responsibilities.
- Attend and participate in scheduled staff meetings and client care meetings as requested.
- **Interpersonal**_
- Provides help/guidance to Program Participants and onsite staff members.
- Communicate successfully and positively with people who may have multiple barriers including physical disabilities, mental illness, addiction, and language barriers.
- Maintain and present a positive and professional image at all times.
- Balances conflicting priorities in order to manage workflow, ensure the completion of essential projects, and meet critical deadlines.
- Must be able to manage a client caseload and handle sensitive information in a confidential manner.
- **Other Duties**_
- Other duties as required and assigned within the scope of the position.
- **Qualifications, Skills and Abilities**_
- Coordination and Management skills
- Excellent oral and written communication skills. Communicates effectively and sensitively with clients from diverse backgrounds.
- Conflict resolution training or experience.
- Previous experience working in Supportive Housing and/or other Housing initiatives.
- Presentation skills
- Analytical skills, sound judgement and decision-making skills are required to assess situations and determine the best possible outcomes.
- Proficient in the use of MS Office programs with advanced knowledge of Excel and strong data base skills
- Knowledge and understanding of residential schools/colonial practices and the enduring intergenerational impacts.
- Past experience working in