Officer, Crew Management Office

Reference Number : 645

Status : Permanent - Full-time

Annual Salary / Hourly Rate : 70 943 - 87 635

Number of positions to be filled : 1

Application Deadline : 01/13/2025

Did you know that VIA Rail is carrying out ambitious projects to modernize its services and infrastructure? From our new ultramodern train fleet to ongoing improvement of our infrastructure, we’re building the future of transportation in Canada. Working for VIA Rail is being a part of a collective effort in sustainable mobility.

Reporting to the Manger, Crew Management, the CMO is responsible for all Calling and related requirements of The on train service staff. This includes adherence to Unifor collective agreement #2, Managing daily vacancies, contingency planning and re-crewing enroute due to operational issues. Using the VIA 360 system the Controller also manages the pay aspect of On train service employee’s related to: Work schedules, Payment, Vacation planning, Overtime hours and absenteeism tracking.

**Responsibilities**:

- Managing and filling daily vacancies for On train employees. This includes arranging re-crews, adjusting allocation, adjusting for equipment cycling changes and on time performance issues (includes operational issues as well as re-crewing due to delayed or late trains);
- Prepare and allocate jobs into actual dispatch at required times by terminal;
- Validate passenger counts and activate extra assignments according to crewing guidelines. Also verify regular positions vs. actual counts;
- Validate and complete TAR requests in Via 360;
- Verify and allocate annual vacations and ensure System is updated;
- Finalize all employee assignments to verify proper employee payment;
- Run time integration multiple times daily;
- Manage OTS inbox and file necessary information in CMO calendar for future handling;
- Research and provide supporting data for time claims and step 1 grievances;
- Plan and book alternate transportation for extra employee’s in Ottawa or Quebec;
- Produce and validate hotel report;
- Run BCP report and verify contents.

**Requirements**:

- College diploma in Transportation or related field or a combination of equivalent training and pertinent experience;
- Five years of experience in Operations within the Transportation industry;
- Knowledge in system train operations and system geography (an asset);
- Flexible to work on various shifts (days, nights and week-ends);
- Must be technically savvy and capable of quickly learning/using a wide variety of technology systems and able to navigate complex computer systems;
- Very good written and verbal communications skills in both official languages;
- Proficient in learning new technologies and at ease with Microsoft suite;
- Excellent organizational and planning abilities;
- Sound judgment and ability to make quality decisions under severe time constraints;
- Strong attention to detail;
- Ability to adapt in a constantly changing environment;
- Solid problem-solving skills;
- Team player capable of building harmonious relationships with internal and external partners;
- Knowledge of VIA’s internal resources/structure and where to obtain specific information (an asset).

At VIA Rail, we are proud to be an employment-equity employer and we strive to form teams that reflect the diversity of Canadian society. We aim to remove barriers to employment accessibility and aspire to provide an inclusive and equitable work environment where everyone is valued, regardless of their identity or differences, to enable them to reach their full potential.

Note that we will only contact those who are selected for an interview.

Join our 3,000 other employees in helping provide Canadians with a safe, accessible, environmentally sustainable way to travel