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Customer Service Representative

3 weeks ago

Bolton, Canada BIG Bolton Full time

At Billyard Insurance Group Bolton we are looking for a highly motivated a **licensed Customer Service Representative** to join our team.

We are a full-service brokerage that offers auto, home, business, commercial, and life insurance from a network of trusted insurance partners. We have over 25 years of experience in the insurance industry.

At Billyard Insurance Bolton, it's not just about insurance; it's about building connections, providing exceptional service, and empowering our clients to secure their futures.

**Benefits**:

- Opportunity to work for Canada’s fastest organically growing insurance brokerage.
- People-focused company culture.
- Tools & Resources - We’re tech-obsessed and proud of it. Our team has access to state-of-the-art tools and resources that are designed to make you work smarter.
- Training & Support - We’re serious about supporting you. Whether it’s new tech, mentorship, or on-the-job-training, BIG’s head office has everything you need to get growing.

**Job Details**:

- Able to identify and solve our clients' changing insurance demands.
- Work from office (some remote/hybrid possible).
- Embody our values: Serve others and own it.
- Assist in fostering an energetic and positive working environment.
- Listen to the customer's needs and presents possible options.

**Qualifications and attributes**:

- A RIBO license in good standing.
- Minimum of 2 year's experience in Customer Service roles in a brokerage environment.
- 2 year's experience with power broker, Applied and insurance company portals.
- Must be from the Bolton area to be able to come to the office.
- Reliability.
- Attention to detail.
- Enthusiasm, energy and a positive attitude.
- A strong desire to educate and build solid relationships with clients.
- Excellent communication skills.
- Team mindset