Service Advisor

2 days ago

North Bay, Canada NORTHERN RV Full time

**Northern RV- Service Advisor North Bay Location**

If you want to be a part of something bigger by taking an active role on our team, this is the job for you.

What we are looking for:
A full time person who is very well organized and ability to multitask, customer service experience, friendly telephone manner that reflects our company’s family-like feel, computer literate, that works well under pressure and in a fast paced environment.

The service adviser’s most important duty is customer service. Greet customers when they arrive at the parts and service center.

Listen to their concerns and their requirements, then prepares orders that describe the problem, the potential fixes needed, the time it takes to complete the repair and the estimated cost, broken down by labor and parts. Oversee the service center’s workflow and scheduling.

Advisers must be able to diagnose problems based on what the customer initially tells them and by asking the right questions. Excellent communication with mechanics, customers and management.

Finally, the service advisor handles any complaints the customer may have and makes sure they are satisfied with the service.

Full-time during busy season, must be willing to work some weekends if needed and full time hours.

MUST HAVE EXPERIENCE IN SERVICE DEPT., Other duties as assigned by management.

Hourly wage will be discussed based on experience.

**Must be able to attend at least 2 days of training at the Sudbury Northern RV location**

**Job Types**: Full-time, Seasonal

Schedule:

- Monday to Friday
- Weekends as needed

**Experience**:

- service advisor: 1 year (preferred)
- Customer service: 1 year (preferred)

Ability to Commute:

- North Bay, ON P1B 8G3 (required)

Ability to Relocate:

- North Bay, ON P1B 8G3: Relocate before starting work (required)

Work Location: In person

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