Analyst - Settlements

5 days ago

Markham, Canada Metergy Solutions Inc. Full time

**Role**: Settlements Analyst
**Status**: Regular, Full Time
**Department**: Settlements
**Division**: Metergy Solutions Inc.
**Location**: Warden Office
This position is responsible for participating in the completion of tasks required to meet Key Performance Indicators and Objectives within the Settlements department. The Settlements department is primarily responsible for ensuring timely processing and payment of LDC Bulk Bills, completeness and timely processing of client invoicing, and timely and accurate processing of Client Remittances.

**Accountabilities**:

- Processing Bulk Bill payments, adjustments, deposits, and any exceptions in a timely and accurate manner.
- Processing Invoices & Client Remittances within the established SLA’s while maintaining a high-quality standard.
- Ensuring that any new accounts are set up accurately for Settlements processes including the set-up and maintenance of account fees and credits.
- Understanding business and financial concepts, and their implications to Settlements to be able to assess if changes are required to accurately reconcile.
- Working collaboratively with internal teams to maintain smooth operations and contribute to positive client experience.
- Resolving operational blockages independently, acquiring support from necessary teams, and communicating updates and resolutions transparently.
- Interacting with external parties including Utility Companies, Property Owners/Mangers, Third-Party Vendors, etc. on updates and resolving blockages while establishing and maintaining relationships.
- Conducting reconciliations or investigations to support inquiries from clients and internal teams, with client-oriented mindset to improve overall client experience.
- Identifying improvement opportunities in Settlements processes and controls, and lead or participate in change initiatives depending on scope and scale.
- Contributing to departmental and company growth initiatives both directly and indirectly depending on assignment.
- Performing other duties in the Settlements department as assigned.

**Qualifications**:

- University Degree or Business Administration Certificate or related equivalent experience
- Minimum 3-year experience in Billing Operations.
- Utility, Telecom Industry Experience is an asset.
- Advanced knowledge and experience with Microsoft Suite Products (Excel Advanced skills are required - Pivots, vlookup & if statements)
- SQL Server knowledge is an asset.
- Oracle CC&B system knowledge is an asset.
- Detail oriented, analytical, and inquisitive
- Strong team player with interpersonal skills that can create and maintain key partnerships between internal clients and external clients at all levels including Residential Customers, Property Managers, Accountants and Executives.
- Highly motivated, pro-active, a flexible professional with the ability to adapt to a complex and vastly changing environment.
- Works well under pressure, can work independently/self-manage, fast learner and meet tight deadlines.
- Must be flexible to work on multiple tasks while working with challenging deadlines.

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