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Coordinator, Client Services

2 weeks ago

Ottawa, Canada Borden Ladner Gervais LLP Full time

We are BLG: Canada’s Law Firm. Our culture is one of vigilance and curiosity, Firm-wide collaboration, unfailing mutual respect and dedication. We pride ourselves on having standout talent and delivering an exceptional client experience.

We are a future-minded Firm delivering high-value advice and known for our unwavering commitment to innovation, diversity and inclusion, community involvement and talent development. Learn more about us at


Purpose of the Role

The Coordinator, Client Services will be expected to maintain a good client relationship while obtaining payment of accounts.

Key Responsibilities
- Direct contact with clients to obtain payment status of accounts while maintaining the client relationship
- Meetings with lawyers to properly manage their working capital
- Reconcile client payments and accounts
- Liaise with Practice Billing Coordinators and/or accounting for resolution of unpaid A/R billing issues
- Prepare and send client statements on a monthly basis
- Prepare various reports as requested
- Report collection status to the lawyers and management
- Updating notes in the collection software
- Other duties as assigned by the Manager of Finance

Key Competencies
- Minimum five years of collections experience in a professional services firm; law firm experience preferred
- Post-secondary degree or diploma in a related field of study, or equivalent work experience
- Excellent verbal and written communication skills in English; bilingualism in French/English is a strong asset
- Experience with Aderant (CMS) and Progress softwares are an asset
- Intermediate level Excel experience
- Strong analytical and attention to detail skills
- Deadline focused and able to set priorities while maintaining flexibility
- A team player with good interpersonal skills
- Available to work overtime when necessary