Client Service Coordinator

Client Service Coordinator(Job Number: 25004347)
- Primary Location:ON-Ottawa
- Administration
- Employee Type:Full-Time- Description:

- Bayshore HealthCare is one of the Canada’s leading providers of home and community health care services and is a privately owned company. Bayshore HealthCare is proud to showcase its achievement as a Platinum member of Canada’s Best Managed Companies Program every year since 2006. In 2015, Bayshore achieved the designation for Best Practice Spotlight Organization from the Registered Nurses’ Association of Ontario. Bayshore Healthcare is also recognized as Canada’s Best Employers in Forbes 2023 list.

Are you passionate about making a difference in patient care? Join our dynamic team as a Client Scheduling Coordinator and be the vital link between patients, families, and healthcare providers

We are seeking professional individuals with superior customer service skills, a willingness to learn, and an overwhelming drive to showcase their scheduling abilities.

**Hybrid Position based out of**225 Scholastic Dr, Ottawa, ON K1S 5W2, 2-3 days a week in location**

**Person-and family-centered care (PFCC)**

Person-and family-centered care (PFCC) is an approach to care that recognizes the importance of family in a patient’s life and the importance of their active involvement in planning and making decisions on health care, services and treatment, and health system reform. This approach to care provides respectful, compassionate, culturally safe, and responsive care that meets the needs, values, beliefs, and preferences of the patient, their family, and others identified as significant to their life from diverse backgrounds and settings.

**Primary Responsibilities**:

- ** Communicate**: Professionally engage with patients, families, staff, and funder organizations
- ** Process**: Quickly handle funder referrals and updates in the EMR (Procura)
- ** Review**: Collaborate with Supervisors, field employees and patients to assess service needs
- ** Schedule**: Assign care providers based on client needs, geographic area, staff skill-set and availability
- ** Coordinate**: Ensure consistent caregiver assignments and service delivery
- ** Notify**: Keep patients and staff informed of initial and ongoing schedules
- ** Utilize**: Optimize staff schedules to meet their availability and client care needs
- ** Document**: Maintain accurate records in the EMR
- ** Resolve**: Address patient concerns promptly and follow escalation pathways

**Why Join Us?**
- Immediate Impact: Make a real difference in the lives of employees, patients and their families
- Competitive Salary: Earn a competitive wage commensurate with experience
- Health Benefits: Comprehensive health, dental, and vision insurance for you and your family
- Paid Time Off: Competitive leave time to ensure work-life balance
- Retirement Plan: Employer-contributed retirement savings plan
- Supportive Team: Be part of a collaborative and supportive team environment
- Growth: Opportunities for professional development and career growth

Qualifications:

- ** Education**
- Secondary School Diploma
- Completion of a related certificate/diploma such as Medical Terminology or Office Administration is preferred.

**Experience and Abilities**:

- A minimum of two years related customer service experience, preferably in healthcare
- Proven customer service skills, preferably in healthcare or other high-paced customer service environment
- Strong ability to communicate effectively, both written and orally, in English
- Ability to handle issues and problem solve with tact and diplomacy
- Excellent computer skills (Windows, Microsoft office, internet, EMR)
- Ability to prioritize and handle multiple demands in a fast-paced environment
- Proven organizational and teamwork skills; able to work independently and prioritize workload
- Positive work and attendance performance essential
- Strong interpersonal skills including demonstrated ability to build rapport and connections
- Advanced competency in keyboarding and scheduling software with a willingness to learn
- French language proficiency will be considered an asset and is a requirement for all Quebec locations

**Other Requirements (willing to obtain/renew)**
- Immunization record showing MMR, Tdap, Varicella, and Hepatitis B
- Covid vaccination
- TB testing
- Vulnerable Sector Check (dated within 6 months of joining)

Bayshore is committed to a high quality and safe environment for both our staff and clients/patients. Dependent upon Provincial government regulations, and the position being applied for, new hires may be required to provide proof of vaccination against illnesses such as COVID-19, Hepatitis, Seasonal Flu etc. Please speak with the recruiter for Provincial and/or position specific requirements. Medical exemptions or any based upon Human Rights Code criteria will be considered on a case-by-case basis.

“At Bayshore Healthcare, our commitment to Equity, Diversity & Inclusion