Language Coordinator

**JOB TITLE/POSITION**:Language Program Coordinator

**DEPARTMENT**:Language Department

**REPORTS TO**:Director of Language, Settlement and Social Services

**DATE**: July 14, 2025

**ORGANIZATIONAL OVERVIEW**:
University Settlement is a multi-service agency that was founded in 1910 and has the distinction of being the first community-based social service centre in the City of Toronto. University Settlement’s three offices are part of culturally rich and vibrant neighborhoods in downtown Toronto and North York. As active members of these diverse communities, University Settlement helps individuals and families to learn and grow by engaging them in social, cultural, recreational and educational opportunities. University Settlement is committed to enhancing the quality of life of the people in the communities we serve through our many programs and services. With a full-time and part-time staff of approximately 150, University Settlement has developed programs to address the needs of more than 30,000 users annually through diverse areas such as settlement services, English language classes, employment counseling, senior services, youth programming, homeless programs, music and arts education, and daycare. In addition, our main site hosts a full recreation centre with pool, gym and nautilus facilities.

**JOB FUNCTION**:
To coordinate and supervise LINC programs

**QUALIFICATIONS**:

- Degree in Social Work/Social Sciences or College Diploma in Social Services with at least 2 years’ experience in leading a team in a diverse, multi-service, community based unionized setting
- Certified in TESL/TESOL and Portfolio-Based Language Assessment (PBLA) Lead Certificate.
- Proven skill writing proposals, reports, collecting and collating data, preparing monthly narrative and financial reports and writing and implementing policies
- Strong knowledge Of IRCC funded programs, the mandate and reporting requirements.
- Demonstrated ability to effectively analyze, synthesize and disseminate pedagogical information
- Demonstrated ability to monitor, assess and evaluate various language programs, develop and implement appropriate curriculum,
- Demonstrated success in language program delivery to “newcomers”
- Demonstrated outstanding written and oral communication, organizational, interpersonal and analytical skills
- Experienced in working in multicultural setting with staff, clients and volunteers who are from different ethno-racial backgrounds
- An understanding and knowledge of LINC Program learning outcomes in accordance with CIC guidelines and issues facing newcomers such as diversity, adaptation, employment, family stressors, social integration, substance abuse, racism and harassment
- Strong knowledge about Language assessment tools and results
- Conflict resolution and conflict de-escalation skills
- Strong computer skills with knowledge of Windows, MS Office and Internet
- Willingness to work flexible schedules, including evenings and occasionally weekends

**ASSETS**:

- 2nd language
- Non-profit experience
- Experience working/volunteering in a multi-cultural setting

**RESPONSIBILITIES**:

- Monitor service delivery performance and quality, providing reports to the director for the optimizing operational effectiveness
- Assist in developing or securing Language program material
- Facilitate the LINC instructors in implementing different LINC program activities such as outing and field trips
- Provide support to program staff, hold regular team meetings
- Recruit, train and supervise LINC instructors/volunteers to ensure services are delivered seamlessly and professionally
- Liaise with other service partners, LINC coordinators and Community members
- Prepare monthly statistical records and reports, facilitate implementation of CLARS and HARTS
- Prepare periodic reports relating to program updates, trends, etc. as required by management
- Prepare and/or participate in periodic internal/external assessment of program and services (e.g. client evaluation )
- Set or change program policies and practices to facilitate PBLA teaching. Monitor PBLA practices in the program.
- Complete an annual program self-assessment using the PBLA Practice Review Framework, identify, and complete an action plan.
- Ensure CLBs are updated by reconciling the numbers in the HARTs system until all data has been input by the admin team.
- Arranges for guest speakers and presentations other logistics arrangement.
- Participate in community meetings to share information, identify shared concerns, articulate client’s needs and establish services collaborations
- Participate in regular agency’s departmental meetings to maximize service coordination among departments
- Attend regular supervision meetings and advise management on most recent social trends that impact newcomers
- Participate in the planning, preparation and facilitation of University Settlement community events
- Ability to develop and maintain cooperation and openness, and work co