Customer Care Coordinator

6 days ago

North York, Canada Paul Davis TorontoYork Region Full time

**Customer Care Coordinator (CCC)**

**Employment type**:Full-Time Permanent

**Compensation**:$34,500 - $43,000, Health and Dental Benefits
- We help home owners put their lives back together after a property damage event. If you like helping others and would enjoy the reward of knowing that you helped someone rebuild their home or business, come join us
- We are looking for individuals who are results driven and can manage many moving parts at one time. If you are self-motivated and extremely organized, this career is for you.

**Why work with us?**

A career with our company will allow you to learn a specialized skill set while helping people in the community.
- Eligibility to receive Health and Dental benefits after 3 months’ employment
- Opportunity to provide extraordinary care while serving people in their time of need
- Our culture: Enjoy a productive, fast paced and cooperative office environment

Reporting to the Compliance Manager you will be supporting Project Managers' (PM) job files by providing excellent administrative, operational and customer care assistance.

**Responsibilities**:

- Your duties include liaising with clients and sub-trades, invoice direction, preparing documents and reports while effectively communicating with the PM, office staff and external contacts on a daily basis.
- Ensure all Service Level Agreements (SLA) are met.
- Provide all necessary support to the PM.
- Effectively communicate with the PM, office staff and external contacts on a daily basis.
- Coordinate with internal/external staff and trades as required.
- Provide status reports and communicate regularly with clients.
- Maintain communication and documentation in RMS, XactAnalysis, Encircle and Symbility.
- Maintain communication with the homeowner, even when in a known down time in schedule.
- In addition you will be required to deal with difficult situations, have strong communication skills, manage your time, meet tight deadlines, prioritize tasks, follow up with ongoing concerns and not lose site of the details and accuracy of information.
- Any duty not specified above, which nonetheless falls within the area of the CCC function is included in the duties of this position.

**The ideal CCC**:

- Will represent the Paul Davis principles of honesty and integrity while practicing the “_Paul Davis 10 Serving Basics_”
- Has some construction and/or administrative experience
- Is competent in computers and IT systems and has recent training to back up your skills. Experienced with MS Office basics. Including Outlook, Word, etc.
- Is self-motivated
- Excels in a high paced work environment with an ability to multi task
- Must be able to prioritize and manage time
- Has excellent communication skills and carries themselves in a professional manner
- Able to work M-F 8:30am - 5pm in office (and some overtime if volumes dictate)

Pay: $34,500.00-$43,000.00 per year

Schedule:

- Monday to Friday

Work Location: In person

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