Dental Lab Manager

MicroDental Laboratories is a world-class, rapidly growing, global company. With our focus on Quality, Value, and Legendary Customer Care, our Centers are devoted to building strong and lasting relationships with our dentists and their team members. We offer our employees a team-oriented atmosphere, fast-paced environment, on-going training, with top wages based on experience. We provide an excellent benefit plan, future advancement, and the gratification of making a real difference. We are looking for determined, high energy, well organized managers/leaders to join our team in Hamilton, ON.

**Our Company has the following to offer**:

- Excellent compensation plan with benefits including medical, dental, vacation and holidays
- Flexible working hours
- Career advancement opportunities
- Investments in the latest technology
- Exclusively focused in cosmetic, implant and digital design for fixed prosthodontics

**Primary Responsibilities & Skills**:

- Manage day to day operations in a fast-paced dental laboratory environment
- Ensure quality control standards are proficient and well maintained
- Ensure individualized customer service, communication, and directly interact with customers in resolving issues as necessary including a system to monitor customer maintenance and plan for meeting industry standards for customer retention
- Measure and regularly communicate the operational performance (cost, quality, time, customer issues) through effective metrics and related capabilities (i.e., processes, systems, data)
- Hire, train, engage, empower, develop, and mentor laboratory staff
- Develops, implements, and monitors employee evaluation system for performance, goal setting, and provides regular feedback to the staff members
- Establish performance goals in collaboration with the executive team to manage budget/P&L
- Establish, deploy, and continuously improve a standard, consistent way of managing laboratory to facilitate continued company growth
- Assist with sales and marketing strategy to attain budgeted sales revenue goals
- Collaborate and interact with other departments such as HR, Accounting, and IT to establish and refine efficient and effective processes while ensuring the company’s operational priorities are aligned with the company strategy
- Assist in the development of and ensure accountability for production department materials and labor budgets
- All other duties as assigned or as otherwise required

**Qualifications**:

- 5+ years dental experience
- Leadership & Team Management Skills with ability to manage day-to-day production
- Knowledge and experience of all dental lab products, materials, terminology, and techniques
- Exceptional knowledge and proficiency in quality control and time management
- Strong communication skills
- Registered Dental Technician Certification preferred
- Must possess a valid driver’s license and pass a company MVR check
- We are proud to be an Equal Opportunity/Affirmative Action employer. We recruit qualified applicants without regard to race, color, religion, gender, age, ethnic or national origin, veteran status, physical or mental disability, genetic information, sexual orientation or preference, gender identity, marital status, or citizenship status._

**Benefits**:

- Dental care
- Disability insurance
- Extended health care
- Flexible schedule
- Life insurance
- Paid time off
- Vision care

Schedule:

- Monday to Friday

Ability to commute/relocate:

- Hamilton, ON L8E 2X3: reliably commute or plan to relocate before starting work (preferred)

Application question(s):

- What are your salary expectations?

**Experience**:

- dental laboratory: 5 years (preferred)

Work Location: One location