Implementation Lead

**About Momo Medical**

Momo Medical is a fast-growing, innovative company dedicated to enhancing quality of care by supporting caregivers with our cutting-edge technology; the BedSense and Momo app. The actionable insights allow staff to be at the right place at the right time to prevent incidents and provide person-centered care. Headquartered in the Netherlands, we serve long-term care (LTC) homes in Europe and North America. As we branch out into Canada, we are building a local team of motivated professionals who are passionate about making a tangible difference in healthcare.

**Your Mission**

As an Implementation Lead, your success is defined by the happiness and satisfaction of nursing staff in long-term care homes through the adoption of Momo BedSense. By ensuring smooth implementations and hands-on support, you empower caregivers to focus on providing person-centred care for their residents.

**Key Responsibilities**
- **Project Leadership**: You will be the main point of contact for long-term care homes adopting Momo BedSense, overseeing the entire implementation process—from initial introduction to final evaluation.
- **On-Site Support**: Manage installation logistics, conduct training sessions for care staff, and provide hands-on support during site visits and by phone.
- **Relationship Building**: Cultivate and maintain strong relationships with LTC home management and staff, frequently visiting and calling to gather feedback, answer questions, and offer ongoing support.
- **Problem-Solving**: Identify and address bottlenecks during implementation, working closely with colleagues to ensure smooth operations and happy users.
- **Expansion & Networking**: Actively engage potential LTC homes by attending conferences and networking events, growing the number of active users in Ontario.
- **Continuous Learning**: Gather insights from user feedback to continually improve the implementation process and contribute to future product development.

**What We’re Looking For**
- **Experience**: Minimum of 3 years in a relevant field, ideally with experience in elderly healthcare or health-technology implementation.
- **Communication Skills**: Strong verbal and written communication skills, with the ability to interact with both management teams and care staff effectively.
- **Self-Starter**: You thrive in dynamic environments and are proactive in problem-solving.
- **Customer-Oriented**: You are passionate about creating a positive experience for end users and excel in providing exceptional service.
- **Flexible**: Willing to adapt to non-traditional working hours, including occasional night shifts for training purposes.
- **Travel-Ready**: Must have a valid driver’s license, access to a car, and a willingness to travel frequently within South Ontario.
- **Preferred**: Background in healthcare or LTC, with an established network in the sector being a strong advantage.

**Why Join Momo Medical?**
- **Impactful Work**: Be part of a team that’s transforming long-term care through innovative technology.
- **International Exposure**: Opportunities to travel to our headquarters in the Netherlands to get familiar with our culture and way of working.
- **Growth Potential**: As Momo expands in Canada, so do your opportunities for career development.
- **Supportive Environment**: We value teamwork and building strong connections with our colleagues and clients alike.

Pay: $60,000.00-$90,000.00 per year

**Benefits**:

- Company events
- Discounted or free food
- Flexible schedule

Flexible language requirement:

- French not required

Application question(s):
Willingness to travel:

- 75% (preferred)

Work Location: On the road