Fuel Administrative Assistant

Executive Flight Centre Aviation (EFC) has been setting standards in aviation fuel and airport services for over 75 years. Headquartered in Calgary, with operations in Alberta, British Columbia, and Saskatchewan, EFC offers a diverse range of aviation services to meet the needs of airports and aerodromes. Our vision is to provide first class services to all customers in the aviation industry by focusing on safety, quality, and customer service.

EFC takes pride in being an equal opportunity employer committed to the principles of employment equity. We value diversity in our workforce and have made a commitment to ensure equitable representation of women, indigenous peoples, persons with disabilities and visible minorities at all occupational levels within our workforce. We believe that the diversity of our employees strengthens the company and furthers both individual and company successes. EFC is committed to inclusivity, equity, and accessibility in the selection of our teams and throughout employment. If you require accommodation during the recruiting process, please let us know.

**Description**:
Reporting to the Fuel Operations Supervisor, the Fuel Administrative Assistant works in close collaboration with management and head office to facilitate fuel operation support and administrative tasks. The Fuel Administrative Assistant is also responsible for performing customer service duties as a regular part of the role.

**Responsibilities**:

- Perform general administrative and operations support duties, including but not limited to:

- Prepare documents and letters, filing, faxing, scanning, photocopying, etc.
- Respond to employee inquiries and/or refer employees to the appropriate individuals/departments across the organization in a timely manner.
- Perform CSA duties, based on operational requirements and irregularly scheduled flight times which includes:

- Answer customers inquiries, answer phones and dispatch calls and request in a timely manner, process customer payments.
- Take customer fuel orders for and relay the information accurately
- Generate computer flight manifests and coordinate check-in process, on an as needed basis.
- Effectively communicate with customers by phone, radio, or in person to provide a positive resolution to requests, grievances, or concerns.
- Assist fuel operations team with daily tasks.
- Communicate with line service employees in preparation of aircraft for flight.
- Organize invoices, accounts payable, and aircraft billing; prepare monthly reports; assist with budget administration; and facilitate supplies, inventory counts, and equipment needs as required.
- Demonstrate effective comprehension of all security procedures and regulations.
- Perform Ramp Agents responsibilities as required.
- Maintain a tidy and orderly work area exhibiting pride in work performance and contributing to a healthy and safe work environment.
- Ensure exceptional, courteous, and respectful customer service.
- Comply with and participate in the Company’s Health & Safety and Quality programs and initiatives.
- Perform any other duties as required.

**Experience and Qualifications**:

- Completion of a certificate or diploma in a related field is preferred.
- Minimum of two years administrative experience required.
- Minimum of two years customer service experience required.
- Strong knowledge of Microsoft Office products, including Excel, Word, and PowerPoint is required.
- Previous work experience in the aviation field is preferred.
- A valid Class 5 Driver’s License is required - No Graduated Driver’s License permitted.
- Airport Security Clearance and Driver’s Abstract is required as a condition of employment.
- Highly motivated and able to work independently as well as in a team environment.
- Well-developed time management skills with the demonstrated ability to meet/exceed deadlines.
- Strong written, verbal, and interpersonal skills to communicate with all levels of the organization.
- Professional appearance and behaviour while providing superior customer service.
- A high level of confidentiality is required.
- Strong attention to detail and a high degree of accuracy.
- Sound analytical thinking, planning, prioritization, and execution skills.
- Professional, punctual, meticulous, and diligent.
- Must be able to accommodate work hours that fluctuate based on flight times.
- Able to work collaboratively as a productive member of the EFC Team.

**What EFC can Offer?**
- Competitive compensation.
- A fun and exciting working environment.
- Free Health and Dental Benefits for Part Time Employees.
- A discretionary bonus program based on over all company performance.
- An incredible work environment focused on hard work, fun and celebrating our successes.
- Career advancement opportunities in a variety of industries through the EFC Group of companies which include Aviation, Cargo, Operations, Sales, Accounting, Human Resources, Safety, Training.

INDALL