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Robotic Field Service Technician

17 hours ago

Mississauga, Canada FANUC America Full time

At **FANUC Canada Ltd.** we are passionate about our customers, our employees, and the work we perform. We maintain a workplace where individuals can be proud of, where talents are embraced, and results are encouraged and supported.

We are searching for a **Robot Field Service Technician.**The Technician will provide FANUC Canada customers with onsite repair, troubleshooting, programming or maintenance services for FANUC robots and related system peripheral equipment. The Technician will report to the FANUC Mississauga location to coordinate activities and provide hotline phone support in between scheduled service calls.

The **Robot Field Service Technician** must be able to travel to a customer site at a moment's notice and remain onsite for the duration of time required to perform the troubleshooting and repair functions. The assignments may involve long hours, nights, weekends, and holiday work. This position requires complying with FANUC Canada customer schedules, work rules, and conduct standards.

Primary responsibilities will include:

- Troubleshoot, repair, and maintain FANUC Robots and controllers, electrical control devices, and peripheral equipment
- Communicate issues and activities to all individuals and groups within FANUC as required to help facilitate effective communication
- Maintain a service tool kit and documentation to facilitate rapid customer response
- Coordinate responsibilities, activities, and schedule with Service Supervisor/Manager to ensure customer satisfaction, proper billing, and collection
- On a rotating basis, respond to a FANUC mobile phone after hours and weekends depending on customer needs and to support all shifts. In addition, to provide the repair or support services required by the customer after hours and weekends to support the customer
- Travel to customer sites as required (~90%)
- Secondary School Diploma or equivalent
- College Advanced Diploma or equivalent in Robotics, Electro-Mechanical Engineering, or a related technical field, or relevant experience preferred
- Minimum of three years of experience working in robotics, automation, or manufacturing environment preferred
- Must have or be able to obtain a valid driver's license.
- Must be able to drive throughout the organizations service area for business as required.
- Must be able to travel 90% and drive throughout the FANUC Canada service area and occasionally to the US for customers as required; air travel as needed.
- Mechanical, electrical, and pneumatic troubleshooting experience.
- Ability to read and interpret electrical, mechanical, and pneumatic prints and related technical documentation.
- Knowledge of FANUC robots, controllers, and peripheral equipment preferred.
- Ability to coordinate a flexible schedule, accommodate short-notice schedule changes and manage the sometimes physical and mental strain.
- Ability to do work in various stressful and demanding environments with high work schedule loads and able to work overtime on a sometimes-unscheduled basis.
- Customer-focused with strong communication and presentation skills preferred.
- Ability to analyze customer issues and find resolutions quickly preferred.
- Ability to work independently at customer sites with little direct supervision preferred.
- Knowledge of older platforms or FANUC CNC controls is preferred.

We offer market competitive pay and benefits programs, as well as opportunities for advancement, knowledge and skill development, and recognition of individual achievements.

In addition, we offer the following benefits to our employees:

- Medical, Dental & Vision Insurance
- Life Insurance
- Defined Contribution Pension Plan
- Short-Term & Long-Term Disability Plans
- Tuition Reimbursement
- Employee Assistance Program
- Generous Holiday & Vacation Program

Sponsorship is not provided for this position.

**Equal Opportunity Employer, including disabled and veterans.