Customer Service Coordinator

2 days ago

Boisbriand, Canada Raufoss Technology Full time

Under the supervision of the Customer Service Manager & Logistics Analyst, the Customer Service Coordinator will have to deal with customers, internal departments and carriers. He will have to follow up on daily orders and coordinate actions to ensure that customer requirements are met.

Respect, integrity and agility are part of our core values at Raufoss and we recruit people who share these principles. We value diversity, equity and inclusion.

By joining Raufoss, you benefit from **several advantages**:

- A humane, friendly work environment with a flattened decision-making structure that promotes decision-making.
- A prime location on the North Shore.
- Advantageous and competitive working conditions on the market (comprehensive group insurance, pension fund, telemedicine, flexible hours, PAE, discount on the purchase of a car, etc.)
- Stimulating professional challenges that encourage initiative and continuous improvement.

As Customer Service Coordinator, your **responsibilities** will include:
**CUSTOMER SERVICE**
- Provides quality service in a dynamic environment.
- Responds to customer requests and coordinates activities to meet the requirements within the prescribed deadlines.

He deals:

- From daily order tracking to delivery confirmation.
- Preparation of the documents necessary for shipments (according to customer specifications).
- Respond quickly to customer requests and complaints.
- Inform the customer/carrier of problematic situations and follow up.
- Create and update information for each customer in the ERP system.
- Make the necessary entries as required in the customer portal.
- Maintain the inventory of customer cardboard boxes and enter the data in the customer portal.
- Ensures an update of all the training required to meet customer expectations.

It plays a pivotal role between the internal departments:

- Link between departments vs carriers vs customers.
Transfer of information obtained from customer portals.
- Ensure that customer requirements are met.

**FINANCE / OTHERS**
- Investigation of unpaid invoices.
- Administrative support when required.

**Qualifications and Requirements**:

- College education in a field of administration (desirable);
- 5 years of experience in coordination, customer service or logistics;
- MS Office (Word, Excel);
- ERP system in a manufacturing environment.

**Core Skills Required**:

- Bilingual (oral and written)
- Able to manage priorities and emergencies
- Organized and structured
- Customer oriented and strong communication skills
- Autonomous
- Having an eye for detail
- Versatile

Do you like working in a dynamic work environment? Do you want to take on new challenges and be in close contact with car manufacturers? Please send us your resume now for our Customer Service Coordinator position.

Looking forward to seeing you join the Raufoss family

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