Auto Parts Store Counterperson

**Position Title**: Auto Parts Store Counterperson

**Location**: Guelph, ON

**Type of Employment**:Full-time permanent

**Compensation**:Competitive wage commensurate with experience & comprehensive group benefits

**Hours**
- 40 to 44 hours/week
- Monday to Friday
- Alternating Saturdays 8:00 a.m.12:00 p.m.

**Who are we looking for?**
- A dedicated individual looking for long-term employment and who is committed to working reliably 40 to 44 hours/week
- An individual with a passion for customer service, and knowledge of automotive aftermarket parts, cataloguing systems and/or sales/repair/service experience
- A team player with a strong work ethic, positive attitude and customer-focused mindset

**Position Summary**

Canusa/APC fosters long-lasting relationships with our customers. We establish connections built on trust, transparency, and dedication. The primary objective of this role is to provide excellent customer service to our valued customers by processing orders using your automotive knowledge, company database and parts catalogue. Effective use of company resources and tools is an integral part of this role, as well as meeting and setting customer service goals for APC network customers and third-party customers.

**Who are we?**

**Key Responsibilities**
- Provide quality customer service and assist customer inquiries both in-person and over the phone using automotive knowledge, company database and parts catalogue
- Answer inbound calls and ensure all calls are answered in a professional manner and make follow-up calls to customers as necessary
- Complete necessary paperwork (e.g. warranty forms) in an accurate manner
- Maintain overall store appearance by cleaning and organizing on a regular basis
- Pick, receive, ship, stock, organize and deliver auto parts orders when necessary
- Other reasonable duties as assigned by the management team

**Key Requirements and Experience**
- ** Automotive aftermarket parts experience (customer service, sales, repair) required**:

- ** Customer service experience required**:

- A valid G Driver’s License and a clean 3-year driver’s abstract preferred
- Basic computer skills (e.g. ability to use Outlook, online database and web-based training)
- Basic mathematical skills, understanding of basic units of measure and ability to sort alphanumerically

**Desirable Skills and Abilities**
- Experience with order picking/shipping/receiving or dispatching an asset
- Strong communication skills (verbal and written)
- Positive attitude and a flexible mindset
- Attention to detail and excellent organization skills
- High level of professionalism
- Ability to multi-task
- Accountability and dependability
- Excellent ability to work independently and as a team
- Time management skills and prioritization skills with a deadline-oriented mindset
- Ability to make sound decisions
- Ability to thrive in a fast-paced environment and take initiatives as necessary (challenge-seeking attitude)
- Ability and willingness to improve, learn and adapt in accordance with new procedures, change and technology
- Ability to understand, respond to and work with a diverse population

**Physical Requirements**
- Ability to lift and move 10 lbs. (4.5 kg) to 50 lbs. (22.7 kg) safely and consistently
- Ability to walk, stand, sit, climb, balance, twist, lift and bend on a regular basis

**Why work with us?**
- A supportive culture with opportunity for a long-term career
- Strong focus on the health and safety of employees with a dedicated Joint Health and Safety Committee (JHSC)
- Employee and Family Assistance Program (EFAP)
- Comprehensive benefits package that includes health, dental, out of country/province travel, long-term disability, accidental death and dismemberment and life insurance benefits (permanent full-time positions)
- Health Care Spending Account (HCSA)
- Deferred-Profit Sharing Plan (Retirement Savings Plan)
- Competitive wage based on experience
- Employee pricing on products, social club perks and employee appreciation events
- Co-operative team environment with the unified goal of providing customers with the best experience with a unique delivery service and distribution network

**References**

References from previous employment or education may be required.

**Safety-Sensitive Position**

This position is a
**safety-sensitive position**. The employee must be free from impairment while at work and be fit for duty, as high alertness level is absolutely required.

INDHP