Business Systems Analyst

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Metro Supply Chain is a strategic supply chain solutions partner to some of the world’s fastest growing and most reputable organizations. For 50 years, it has excelled at tailoring integrated, data-driven solutions, fueled by advanced systems and technology, that fulfill complex and challenging distribution needs. Managing 19 million square feet operating out of more than 175 sites across North America and Europe with a team of 9,000, it is one of Canada’s largest privately owned supply chain solutions companies. Metro Supply Chain is a 2024 winner of the Canada’s Best Managed Companies program, recognized for its strategic expertise, culture of innovation and commitment to its people and local communities.
JOB SUMMARY
This role combines the analytical depth of a Business Systems Analyst with the hands-on expertise of a WMS Consultant and the strategic vision of a Solution Architect. It focuses on the configuration, optimization, and ongoing support of the Blue Yonder Warehouse Management System (WMS), ensuring it meets the organization’s logistics, warehousing, and supply chain objectives. The role is essential for analyzing business needs, implementing Blue Yonder solutions, and architecting scalable WMS solutions to streamline operations, enhance productivity, and support the company’s growth. You will work closely with our clients, operational sites, and user community to ensure we provide the best possible solution and support.

**RESPONSIBILITIES**:

- Business Analysis & Solution Design:

- Conduct in-depth analysis of warehousing, distribution, and logistics requirements, translating these needs into detailed functional specifications and systems design for the Blue Yonder WMS.
- Collaborate with key stakeholders to define project requirements, identify system capabilities, and document business processes that can be enhanced through the WMS.
- Design Blue Yonder WMS configurations and architecture that align with company goals, ensuring scalability and adherence to industry best practices.
- System Implementation & Configuration:

- Lead the implementation and customization of the Blue Yonder WMS, including setup, configuration, and testing.
- Oversee and participate in integration efforts between Blue Yonder WMS and other key systems, including ERP, TMS (Transportation Management Systems), and order management systems.
- Customize and fine-tune Blue Yonder modules and configurations to align with business workflows and optimize for efficiency, accuracy, and speed.
- Solution Architecture & System Optimization:

- Design and implement system solutions that improve warehouse operations, inventory accuracy, order fulfillment, and productivity.
- Architect and implement advanced WMS features, including automation for inventory management, order picking, shipping, receiving, and reverse logistics.
- Continuously assess and adjust the system architecture to ensure it meets future business needs and integrates seamlessly with evolving technology solutions.
- Support & Continuous Improvement:

- Provide post-implementation support, troubleshooting, and enhancements to maintain high system performance and user satisfaction.
- Identify and implement process improvements within the WMS to increase warehouse efficiency and reduce operational costs.
- Training & Documentation:

- Develop and deliver training sessions for superusers, ensuring they are proficient in using the Blue Yonder WMS.
- Create and maintain system documentation, including user guides, technical configurations, process flows, and architectural diagrams.
- Engage in knowledge transfer to internal teams, empowering them to handle basic troubleshooting and system maintenance.
- Cross-Functional Collaboration:

- Serve as a bridge between IT, operations, and external vendors to align WMS configurations with broader business strategies.
- Conduct periodic reviews with stakeholders to assess performance, gather feedback, and identify areas for system or process improvements.

**EDUCATION**:

- Bachelor’s degree in any of the following: Computer/Software Engineering, Supply Chain Management or related field

**EXPERIENCE**:

- Minimum of 3-5 years of experience with Blue Yonder WMS or similar warehouse management systems, including implementation and configuration.
- Experience with business systems analysis, solution design, and/or solution architecture within the supply chain or logistics environment.
- Demonstrated experience in cross-functional project management and business process analysis.
- Experience in industries such as 3PL, retail, e-commerce, or manufacturing is preferred.
- Experience with Azure, Power BI, or other data analysis and reporting tools is an asset.

**TECHNICAL SKILLS**:

- In-depth knowledge of Blue Yonder WMS modules, including inventory control, order fulfillment, picking/packing, shipping, and receiving.
- Familiarity with integration protocols and tools, including API, EDI, and SQL for data managemen