Payment Solutions Manager

Welcome to **Pinnacle**, the ultimate destination for sports enthusiasts seeking an exhilarating sportsbook and gaming experience

Established in 1998, we have solidified our position as one of the globe's foremost licensed online gaming companies. With our cutting-edge offerings, we guarantee an electrifying experience that will keep you on the edge of your seat.

Pinnacle invites you to join our team and become an instrumental figure in the exciting realm of sports betting. Our vibrant team is fueled by passion and driven by innovation, working together to redefine the landscape of sports betting and gaming. Together, we constantly strive to surpass limitations and deliver unparalleled experiences to sports enthusiasts worldwide. Prepare yourself for a thrilling journey and discover sports in an entirely new dimension with Pinnacle

**Job Title**: Payment Solutions Manager
**Location**: Toronto/Hybrid

**Job Purpose**:
To manage the Payment Solutions Department with regards to ensuring excellence of payment service performance on all supported websites managed within the Pinnacle Group and ensure effective reporting and cost management for all services.

**Essential Job Functions / Main Duties & Responsibilities**:

- track and manage payment service performance across all websites, including tracking and managing downtime, success rates and efficiency
- maintain productive relationships with Payment Servicer Providers (PSPs) to service the Group’s requirements
- provide monthly reporting to the Director of Payments and the CFO, with actuals, forecasting, trends, market updates, etc.
- assist in budgeting exercises based on service provider costs and business forecasts
- Coordinate and monitor procedures pertinent to the effective and efficient operation of the Payment Solutions Department.
- Maintain working knowledge of systems and processes.
- Direct management of the Payment Solutions Team. Coach team members in order to achieve high performance. Work with Human Resources to ensure appropriate training.
- Set performance standards to meet service goals of company. Measure departments’ performance and make employment decisions.
- Liaise with relevant departments to ensure cross functional support of all pertinent department initiatives. (Fraud, AML, Compliance, Revenue and Customer Service)
- Ensure all members of the Payment Solutions team work continually towards self-development to stay current on industry standard procedures and practices.
- Support the identification of new product features and functionality based on client and market feedback and competitor and industry intelligence.
- Establish strong relationships and liaise with and report on current and potential third party providers.
- Review PSP contracts, evaluate costs, success rate and usability to the customer, negotiate rates and conditions, and perform due diligence for payment solutions.
- Optimize volume allocation across payment methods, balancing the need to enhance the customer experience, reduce the cost to the organization and mitigate risk
- Work with the Legal and Compliance team to ensure policy/procedure compliance with licensing requirements.
- Manage Payment Solutions Team and work towards team and individual KPIs
- Support new payment product launches and support payment product related cross functional activities
- Perform other related duties as assigned.

**Skills & Qualifications**:

- Leadership: a demonstrated ability to lead people and get results through others
- Planning: an ability to think ahead and plan for future activities of departments
- Management: the ability to organize and manage multiple priorities
- Problem analysis and problem resolution at a functional level
- Excellent interpersonal and communication skills
- Ability to create high performance teams and be a strong team player
- Employee training and development
- Commitment to company values
- Negotiation skills

**Knowledge & Experience**:

- Minimum 5 years of staff management experience
- Knowledge of iGaming industry
- Knowledge and experience in payment processes and payment solutions
- Have comprehensive knowledge of the deposit & withdrawal process

**Benefits**:

- Casual dress
- Company events
- Dental care
- Extended health care
- Life insurance
- On-site parking
- Vision care
- Wellness program

Schedule:

- Monday to Friday

Supplemental pay types:

- Bonus pay

Work Location: Hybrid remote in North York, ON