Hot Tub Technical Service Lead

1 week ago

Kitchener, Canada Cottage Dream Vacations Full time

Join **Canadian Hot Tubs** as a **Hot Tub Technical Service Lead**, where you will be the crucial link ensuring our customers enjoy seamless and efficient service experiences.

This role offers hands-on opportunities to engage directly with clients, diagnose issues, and perform maintenance on our hand-crafted cedar hot tubs, contributing significantly to customer satisfaction and retention. You will collaborate closely with sales and the production team, using your problem-solving skills to enhance product performance and client happiness. Working at the heart of our operations, you will gain insights into various facets of our business and build relationships across departments and the industry, enhancing your career development potential.

This position is unique in offering a dynamic blend of technical work and customer interaction, suited for those passionate about delivering top-notch service. Embrace this opportunity to grow within a supportive team, while making a tangible impact on our commitment to excellence.

**Responsibilities**:

- Perform routine maintenance and repairs on a variety of hot tub models to ensure optimal functionality.
- Diagnose technical issues effectively, using problem-solving skills to identify and resolve challenges quickly.
- Provide clear and comprehensive guidance to customers on the proper use and care of their hot tubs.
- Manage service appointments efficiently, arriving punctually and prepared with necessary tools and parts.
- Maintain accurate records of services performed, ensuring all documentation is complete for future reference.
- Collaborate with team members to share knowledge and develop innovative solutions for complex service tasks.
- Uphold high standards of customer service by addressing inquiries and concerns professionally and empathetically.
- Continuously update your knowledge of industry trends and new technologies through ongoing training and development
- 9am to 5pm Monday to Friday (ability to work evenings and weekends if required)
- Comprehensive benefits plan
- Paid time off
- An environment where your expertise is valued and nurtured.
- Succession planning and lots of opportunity for growth as we expand our company

**Requirements**:

- Hands-on experience with hot tub or pool maintenance and repair is an asset to ensure effective service delivery.
- Have knowledge and understanding of water chemistry and how to assist customer with the proper balancing of chemicals.
- Proficiency in diagnosing mechanical, electrical, and plumbing issues (ideally related to hot tubs or pools).
- Excellent problem-solving skills to provide swift resolutions to customer concerns both in-person or remotely.
- Our team values your ability to communicate technical information clearly and effectively to customers who may not be familiar with the equipment.
- Ability to manage inventory of parts and tools efficiently to minimize downtime during repairs.
- A valid driver's license is necessary as you will travel to different customer locations for servicing and installations (locally).
- Proficiency in using basic digital tools to log service reports and maintain accurate records is essential.
- Ability to work collaboratively with our sales team to identify opportunities for upselling maintenance plans or new products.

**Skills**:

- Diagnostic Ability
- Customer Communication
- Technical Aptitude
- Problem Solving
- Time Management
- Attention to Detail
- Manual Dexterity
- Product Knowledge
- Conflict Resolution
- Adaptability

Pay: $62,000.00-$65,000.00 per year

  • Customer Service Lead

    1 week ago

    Kitchener, Canada Cottage Dream Vacations Full time

    **Customer Service Lead** **Canadian Hot Tubs Inc. - Kitchener, ON** **Full-time | $60,000-$65,000 a year | Monday to Friday** **About Us** At **Canadian Hot Tubs Inc.**, we design and build premium handcrafted cedar hot tubs for customers across North America. We’re known for exceptional craftsmanship, reliable support, and a team that genuinely cares....

  • Store Manager

    1 week ago

    Kitchener, Canada Discounter's Pool & Spa Warehouse Full time

    **Summary**: The Store Manager is responsible for the daily operations and profitability of the branch according to business plans and objectives. Daily operations include staff management, customer satisfaction, product presentation, inventory management, and carrying out seasonal changes and promotional activities. **Job Duties**: - Achieve store budget...

  • Pool Maintenance Crew

    1 week ago

    Kitchener, Canada Bingemans Inc Full time

    Bingemans is one of the Waterloo Region's largest and most dynamic meeting and conference facilities. In addition, Bingemans is one of Southwestern Ontario's largest catering companies for both on and off-site events, with over 70 years of successful event experience. We are Waterloo Region's leader in hospitality providing the very best in family...

  • Breakfast Attendant

    5 days ago

    Kitchener, Ontario, Canada Quality Inn Kitchener Full time

    Breakfast Attendant DutiesHours for breakfast are Monday - Thursday 6 am to 10 am however this is subject to changeProvide personalized service to all guests.Responsible for setting up and maintaining the breakfast buffet as required by brand standardsFollow menu requirements as provided by the brandPreparing foods for hot and cold buffet buffetStocking...

  • Technical Lead

    2 weeks ago

    Kitchener, Ontario, Canada Hire Values Full time

    Job DescriptionOur client is looking for someone to build and maintain strong relationships with Finance business leaders, delivery partners, vendors, and provide direction and deliver on optimal technology solutions/services and support to meet business needs. The position will work with a various IT professional and will bridge business and technology...

  • Restaurant Shift Leaders and Team Members

    2 weeks ago

    Kitchener, Canada Dave's Hot Chicken Full time

    The role of our **Team Members**is to provide a great experience for our guests with, fresh, quality food and great service! Dave's Hot Chicken is an exciting brand that specializes in Nashville Style Chicken, in a fun and engaging environment. Our Team Members cook, clean, prep, engage with guests, uphold standards, create energy, deliver guest satisfaction...

  • Maintenance Technician

    2 weeks ago

    Kitchener, Canada Region of Waterloo Full time

    Maintenance Technician (Seniors' Services) **Job Number**:3532 **Job Type**: Full-Time **Location**: 247 Franklin St N - Sunnyside Home **Job Category**: Other **Number of Positions**:1 **Department**: Facilities Operations **Division**: Engineering and Environmental Services **Hours of Work**: 38.75 **Union**: Unifor 1106 **Grade**: Unifor 1106 Grade...

  • Technical Lead

    1 week ago

    Kitchener, Canada Definity Full time

    **Technical Lead - Finance**: Job ID : 6277 Category : Technology Solutions Brand : Definity Regular/Temporary : Regular Fulltime/Parttime : Full Time Location : Kitchener, Canada Share :- share to twitter- share to facebook- share to linkedin**Save job** Definity includes some of Canada’s most long-standing and innovative insurance brands, including...

  • Field Technical Service Representative

    5 days ago

    Kitchener, Canada Kurita America Inc. Full time

    Overview: Kurita Canada, formerly Keytech Water Management, is a leading regional water treatment provider in eastern Canada. Based in Ontario since 1981, we specialize in innovative water treatment solutions, including chemistries, extensive equipment systems, and comprehensive technical services. In 2021, Keytech joined the Kurita Group of companies...

  • Service Technician

    1 week ago

    Kitchener, Canada Thomson Technical Services Inc Full time

    Thomson Technical is looking to hire a full time service technician. Responsibilities will include troubleshooting, repairing, calibrating and maintenance of welding machines, foot pedals, welding guns and related equipment. Most of the troubleshooting and repairs will be done in the shop but travel to customer site for service calls, calibrations and...