Field Technical Service Representative

1 week ago

Kitchener, Canada Kurita America Inc. Full time

Overview:
Kurita Canada, formerly Keytech Water Management, is a leading regional water treatment provider in eastern Canada. Based in Ontario since 1981, we specialize in innovative water treatment solutions, including chemistries, extensive equipment systems, and comprehensive technical services. In 2021, Keytech joined the Kurita Group of companies through its North American subsidiaries, Kurita America and Kurita Canada, and now serves most of Canada.

Kurita is one of the largest industrial water treatment providers in the world with approximately 8000 employees across 35 countries and state-of-the-art R&D facilities located in Germany, Japan, and Singapore.

Kurita Canada has an immediate need for a Field Technical Service Representative. As a Field Technical Service Representative you represent the company & provide a valuable service to our customers.

The Field Technical Service Representative will complete work assignments and service accounts according to previous contracts and commitments. Conduct in-plant water sampling, analyses and reporting of results. Collect operating data on equipment and is responsible for maintaining/monitoring the chemical feed program. Complete specialized studies as well as communicate effectively with Sales Reps, Customers and internal employees. Support Sales Force where assigned.

This individual is responsible for his/her participation in the field training program, including acquiring all assigned technical and mechanical knowledge. A Technical Service Representative is responsible for developing customer and prospect rapport and goodwill, for learning the customers’ and prospects’ operations and for becoming a producing member of the company sales and service team.

**Job Title**: Field Technical Service Representative

**Territory/Location Information**:
Kitchner Ontario area with service work throughout Southwestern Ontario or as assigned.

This position is based out of a home office and local service depot.

**Travel**: 80-100% within territory

**Compensation**: $55K-70K (CAN) plus Commission based on a defined program

**Responsibilities**:

- Maintain current customer base
- Service accounts per direction of assigned Sales Reps and Area Manager
- Initiate and support lateral sales opportunities
- New construction service and startup
- Improve technical and market knowledge
- Complete service reports as required
- Work with assigned sales representative to complete and update contract agreements and work sheets, submit to CSR’s and accounting as required
- Maintain a high standard of service and customer satisfactions so that no customer complaints originate as the result of poor customer service

Qualifications:

- Technical Degree or Minimum 2 Years Sales or Technical Experience
- “In-House” Training as needed to meet objectives
- Field Training with other reps to meet objectives
- Strong communication skills
- Continued training to meet objectives
- Mechanical aptitude, familiarity with electrical and plumbing basics related to feed and control equipment.
- Must have a Class G license in good standing. Company Vehicle is provided.

Physical and Mental requirements: Being able to do the following in a safe and effective manner.
- Climbing, ascending, and descending ladders, stairs, scaffolding, ramps, poles and industrial equipment,

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