Dispatcher

2 weeks ago

St Catharines, Canada Humane Society of Greater Niagara Full time

**Job Summary**

The dispatcher is responsible for dispatching officers, answering phones, customer relations, adoptions and animal handling, and cleaning/tidying/maintenance of the front lobby area.

**Qualifications, Experience, and Personal Attributes**
- Minimum High School diploma or equivalent,
- Animal care training and experience is an asset,
- Knowledge of a variety of animals, animal behavior and their care requirements,
- Knowledge of municipality by-laws,
- Must have genuine compassion for animals,
- Ability to work with multiple online platforms,
- Ability to manage high call quantities,
- Good command of the English language - verbal and written,
- Outstanding communication and customer service skills,
- Must be flexible to perform a variety of duties,
- Must be a team player,
- Must not have allergies limiting or affecting exposure to animals,
- Ability to remain professional under pressure,
- Pro-active, self-directed, and able to work in a fast-paced environment,
- Able to multi-task, prioritize workload, and flexible to adapt to change and shifting priorities,
- Crisis management skills and,
- Knowledge of WHIMIS.

**Responsibilities/Duties**
- Treat the public with compassion and respect, employing superior customer service skills at all times,
- Receiving complaints and reports from the public and dispatching officers in a timely manner,
- Follows policies and procedures set out by the Society and reports all incidents to his/her immediate supervisor immediately,
- General cleaning and disinfecting of the premises and equipment used within the shelter, i.e. front desk, phones, public washroom, and lobby,
- Manage caseloads and assign tasks with follow-ups,
- Some laundry duties may be required,
- Notifies supervisor of any health problems or concerns regarding the animals,
- Assist the public with adoptions and inquiries,
- General animal adoption viewings when required,
- Works in compliance with the AODA, Occupational Health and Safety Act and its regulations,
- Immediately reports all incidents of injury, property damage, absence of or failure of a protective device and/or equipment to the supervisor immediately,
- Reception duties, including greeting the public, answering phones, filing and general clerical duties,
- May perform other LCHS position functions and,
- Other duties may be required from time to time.

**Working Conditions**
- Requires the ability to pick up all sizes and types of animals,
- Exposure to distressed and/or aggressive animals,
- Dealing with the public under a variety of circumstances,
- Working in a noisy environment,
- Handling various chemicals and medications,
- May have to handle wildlife (potential for zoonotic diseases) and,
- Working in an emotionally charged environment.

**Job Type**: Part-time
Part-time hours: 24-32 per week

**Salary**: From $19.80 per hour

**Benefits**:

- Discounted or free food
- On-site parking
- Tuition reimbursement
- Wellness program

Schedule:

- 8 hour shift
- Day shift
- Holidays
- Weekends as needed

Work Location: In person

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