Customer Service Representative

4 days ago

Brampton, Canada Printer Ready Corporation Full time

Are you looking for a new challenge with a unique opportunity to learn different aspects of a business? If you have a passion for helping others but don’t like sitting at a desk all day, then we have the perfect role for you.

We are seeking an individual with exceptional interpersonal skills, who also enjoys staying physically active, to join our team. You will play a vital role in daily operation.

As a Customer Service Representative, you will be focusing on processing all orders to meet growing customer demands while keeping high standard for our daily operation. You will become a product expert in a wide range of products, laptop desktop computers, printers, and all office electronics. You will answer customer inquiries, provide product knowledge while managing customer expectation.
Along the way, you will learn about our business and help us improve what we do by using your knowledge and experience to drive change.

Integrity, professionalism and passion are key components of this position.

**What qualities you are expected to bring to Printer Ready Corporation**:

- Positive and motivated attitude with a strong compassion for customers
- The ability to become a product expert in a range of products and deliver this information to customers in a clear and professional manner
- Computer skills, the ability to easily navigate software, (Google Workspace, Excel, Gmail) and the ability to get the full benefits of our ERP system.
- Capability to manage time and prioritize tasks effectively
- Detail oriented
- Fluency in English (written and spoken)
- A sense of urgency in getting good work done quickly.
- A desire to have fun & enjoy the relationships with those we work with

**Key Responsibilities**:

- Verify, process all incoming orders on a daily base, make sure all orders are processed in a timely and professional manner.
- Update and maintain all necessary document, make sure all work accountable.
- Manage customer returns, refunds; escalated issue when needed.
- Manage online customer accounts, account receivable and follow up with customer regularly.
- Develop and maintain high level product knowledge base, keep up to date with all new product development.
- Coordinate with vendor, suppliers, and logistic, courier to make sure smooth operation.
- Handling front reception duties.

Hours of work will be Monday to Friday 8:30 am to 5:00 pm. Mainly will be working on office, remote work is possible for limited time.

**Job Types**: Full-time, Permanent

Pay: $19.99-$30.00 per hour

Expected hours: 40 per week

**Benefits**:

- Dental care
- Extended health care

Schedule:

- 8 hour shift

**Education**:

- Secondary School (preferred)

**Experience**:

- administrative assistant: 2 years (required)
- Customer service: 2 years (preferred)

Work Location: In person

Expected start date: 2025-01-13

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